Summary
Overview
Work History
Education
Skills
Work Availability
Timeline

SIVA PILLAY

Calgary,AB
When people use your brand name as a verb, that is remarkable.
Meg Whitman

Summary

I would like to express-an interest in the Administrative Assistant position. I have a long-standing record of initiative and innovation, including developed and executed strategies that I Believe will bring value to the department.

Some of the qualifications include: Superior communication , customer service skills and follow procedures Able to research, identify and develop solutions to problems Skilled in conveying and explaining information effectively Strong consultative, listening, and leadership skills Proven track record of achieving and exceeding sales targets Astute problem-solver who is capable of prioritizing and managing complex projects with proficiency previous role, skills in customer service, leadership and consistently.

Contribute to team efforts and organizational improvements. Focused. on new developments in the field. I have proven to be effective and motivational, with proficiency in team- building and collaborative work. Enjoyed brainstorming and coordinating efforts to achieve a common and long term goals. b in showing empathy, and have a passion for supporting individuals to achieve their goals. I have dedicated myself helping students and new immigrants achieve new heights for 20 years. I believe it is what’s needed in today's world, and I know I can make a difference.

Please take a moment to review the enclosed resume and accompanying credentials. I would appreciate the opportunity to discuss the candidacy for the Customer Service Representatives position. I look forward to a response and thank the department for consideration. Sincerely, Shiva S. Pillay Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience the industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contributed to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.

Overview

14
14
years of professional experience

Work History

Customer Service Representative

Mount Royal University
01.2020 - 01.2021
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Kept front check out area clean and organized for efficient service.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Placed new merchandise on shelves and racks in appealing, organized arrangements to drive sales.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Responded to customer inquiries via phone, email, and web-based platforms.
  • Maintained courteous, friendly atmosphere for guests to increase overall satisfaction and customer service standards.
  • Provided customers with detailed information on company products, services and materials.
  • Recommended products to customers, thoroughly explaining details.

Customer Service Agent

University Of Calgary
07.2007 - 12.2013
  • Responded to 30 plus customer inquiries daily and queries to provide thorough and speedy resolutions.
  • Provided excellent customer service by efficiently resolving issues and responding to inquiries.
  • Guided team members with clear directions, timelines, and feedback.
  • Listened to customers' questions and concerns to provide answers or responses.
  • Trained, oversaw and mentored new team members to strengthen performance and job expertise.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Provided primary customer support to internal and external customers
  • Cultivated customer loyalty, promoted repeat customers and improved daily sales
  • Recommended products to customers, thoroughly explaining details
  • Answered constant flow of customer calls with minimal wait times
  • Regularly exceeded daily sales and product add-on quotas
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions

Booking Agent

City of Calgary
02.2008 - 10.2011
  • 25Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
  • Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
  • Worked flexible hours; night, weekend, and holiday shifts.

Education

Diploma - Studio Major

Emily Carr University , Vancouver
08.1991

Skills

  • Calm and Professional Under Pressure
  • De-escalation Techniques
  • Verbal and Written Communication
  • Data Entry and Maintenance
  • Upbeat and Positive Personality
  • Customer Retention Strategies
  • Order and Refund Processing
  • Creative Problem Solving
  • Courteous with Strong Service Mindset
  • Issue and Complaint Resolution
  • Upselling Products and Services
  • Building Customer Trust and Loyalty
  • Understanding Customer Needs
  • Multitasking and Prioritization
  • Efficient and Detail-Oriented
  • Responding to Difficult Customers

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Customer Service Representative - Mount Royal University
01.2020 - 01.2021
Booking Agent - City of Calgary
02.2008 - 10.2011
Customer Service Agent - University Of Calgary
07.2007 - 12.2013
Emily Carr University - Diploma, Studio Major
SIVA PILLAY