Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
Generic

SIU PULU

Hayward

Summary

Dynamic professional with experience at Queen Salote College, excelling in problem-solving and effective communication. Proven ability to enhance client relationships and ensure safety through vigilant monitoring. Skilled in personal hygiene assistance and activity coordination, fostering a supportive environment that promotes well-being and engagement. Committed to delivering exceptional care and support.

Tireless IT Technician committed to supporting customer satisfaction with response times, resolution acceptance and communication. Amiable provider of invaluable services needed to keep businesses up and running. Versed in replacing and repairing damaged hardware and upgrading and installing anti-virus software. Enthusiastic computer technician proudly offering several years of experience in upgrading systems, installing network components and providing informal software demonstrations. Enthusiastic employee with knowledge in email account setup. Skilled in task prioritization, exemplary customer service and troubleshooting. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

3
3
years of professional experience

Work History

Elderly Caregiver

Rachel Kenon
Palo Alto
03.2025 - Current
  • Provided daily assistance with personal hygiene and grooming tasks.
  • Prepared and served nutritious meals based on dietary needs.
  • Assisted with mobility and transportation to appointments and activities.
  • Monitored medications and ensured timely administration as prescribed.
  • Engaged in meaningful conversations to enhance emotional well-being.
  • Maintained a safe and clean living environment for comfort.
  • Assisted with activities of daily living such as bathing, dressing, grooming, toileting and eating.
  • Developed strong relationships with clients based on trust and respect.
  • Responded quickly in emergency situations in a calm manner.

IT Technician

Queen Salote College
Nuku'alofa
01.2023 - 12.2024
  • Diagnosed hardware and software issues for employee computers and devices.
  • Configured network settings to ensure reliable connectivity for all users.
  • Assisted in maintaining IT inventory, tracking equipment and software licenses.
  • Provided technical support through helpdesk ticketing system to resolve user inquiries.
  • Installed and upgraded operating systems on various computer systems and devices.
  • Trained staff on new software applications to improve productivity and efficiency.
  • Conducted regular system backups to safeguard critical data for the organization.
  • Collaborated with team members to streamline IT processes and enhance service delivery.
  • Troubleshot system issues related to network connectivity, software installation and configuration, printing.
  • Resolved hardware issues including replacing parts as necessary.
  • Installed and configured hardware, software, systems, networks, printers, and scanners.
  • Provided technical support to users via telephone or remote access.
  • Disassembled computer systems to troubleshoot and resolve hardware issues.
  • Managed inventory of IT assets such as laptops, desktops, servers and peripherals.
  • Performed troubleshooting on networking and connectivity issues to restore connections and network access.
  • Set up user profiles on local machines according to established standards.
  • Configured routers, switches and wireless access points for LANs and WANs.
  • Created documentation for common IT tasks such as troubleshooting steps for various types of problems.
  • Provided training sessions for end users on how to use various software programs.
  • Conducted routine maintenance on servers and systems, keeping networks fully operational during peak periods.
  • Supervised and directed workers engaged in installation of data communication equipment and software.

Teacher

Queen Salote College
Nuku'alofa
01.2023 - 12.2024
  • Developed engaging lesson plans for diverse classroom settings.
  • Implemented classroom management strategies to maintain a positive learning environment.
  • Assessed student performance through regular quizzes and feedback sessions.
  • Collaborated with colleagues to design interdisciplinary projects and activities.
  • Communicated effectively with parents regarding student progress and concerns.
  • Maintained a safe and orderly learning environment for all students.
  • Built and strengthened positive relationships with students, parents, and teaching staff.
  • Prepared and maintained classroom environments appropriate for student learning and physical, social and emotional development.
  • Managed student behavior in classroom by establishing and enforcing rules and procedures.
  • Provided individualized instruction to meet the needs of all students.
  • Monitored student behavior in classrooms, hallways, cafeteria, playgrounds.
  • Utilized technology such as interactive whiteboards and online resources to enhance instruction.
  • Encouraged critical thinking skills and problem solving strategies among students.
  • Implemented behavior management strategies to maintain classroom discipline.
  • Prepared and graded subject tests for students.
  • Used videos, lectures and moderated discussions to engage students during class.

Education

Certificate - Wireless Networking

Jobtrain (OICW)
Menlo Park, CA
10-2008

Diploma (Level 6) - Information And Communication Technology

Tupou Tertiary Institute
Tonga
07-2008

Certificate - Computer Service Technican

Jobtrain (OICW)
Menlo Park, CA
05-2008

Certificate - Basic Electronic Theory

Jobtrain (OICW)
Menlo Park, CA
05-2008

Certificate - Telecommunications

Jobtrain (OICW)
Menlo Park, CA
03-2008

Diploma (Level 5) - Information And Communication Technology

Tupou Tertiary Institute
Tonga
07-2007

Skills

  • Personal hygiene assistance
  • Activity coordination
  • Safety monitoring
  • Time management
  • Mobility assistance
  • Problem solving
  • Team collaboration
  • Transfer assistance
  • Workload management
  • Transportation services
  • Conflict resolution
  • Effective communication
  • Client relationship building
  • Emergency response
  • Network troubleshooting
  • System maintenance
  • Hardware installation
  • Software configuration
  • IT inventory management
  • Customer relationship management
  • User training
  • Classroom management
  • Relationship building
  • Desktop technical support
  • Help desk management
  • Wireless networking
  • Software updating
  • Active listening
  • Excellent communication
  • Employee computer support
  • Multitasking and prioritization
  • Training materials development
  • Laptop servicing
  • Windows xp/vista
  • Hardware diagnostics

Affiliations

Love spending family time with my kids

Socialize with Friends and families

Church every week

Volunteer to help where is needed

Languages

English
Professional
Tonga
Professional

Timeline

Elderly Caregiver

Rachel Kenon
03.2025 - Current

IT Technician

Queen Salote College
01.2023 - 12.2024

Teacher

Queen Salote College
01.2023 - 12.2024

Certificate - Wireless Networking

Jobtrain (OICW)

Diploma (Level 6) - Information And Communication Technology

Tupou Tertiary Institute

Certificate - Computer Service Technican

Jobtrain (OICW)

Certificate - Basic Electronic Theory

Jobtrain (OICW)

Certificate - Telecommunications

Jobtrain (OICW)

Diploma (Level 5) - Information And Communication Technology

Tupou Tertiary Institute

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