Summary
Overview
Work History
Skills
Certification
Timeline
Generic

SITOBONG THOMPSON

Calgary,AB

Summary

Dedicated and reliable customer service professional with over four years of experience delivering outstanding service. Proven success in engaging customers and driving sales through product knowledge and attentive care. Committed to maintaining high service standards, capable of thriving under pressure, and adept at working both in a team and independently in a fast-paced environment.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Cashier

Winners TJX
Calgary, AB
01.2023 - Current
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.

Store Associate

AdoniaaBeauty
Calgary, AB
09.2021 - 11.2022
  • Greeted customers,offered to help locate items and suggested merchandise without being pushy or intrusive.
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Unloaded and moved merchandise to maintain aisles and set up product displays.
  • Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.

Sale Associate

China Bazaar
North Cyprus
09.2019 - 07.2021

Engaged customers in friendly, professional dialogue to determine needs.

Completed daily recovery tasks and restocked shelves to keep areas clean and neat for maximum productivity.

Helped customers find specific products, answered questions and offered product advice.

Collected payments and provided accurate change

Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.

Skills

  • Customer Service
  • Customer Assistance
  • Work Ethic and Integrity
  • Patience and Empathy
  • Cash Handling
  • Time management skills
  • Multitasking
  • Attention to details
  • Conflict Resolution
  • Product Knowledge
  • Reliable and Responsible
  • Active Listening

Certification

Bow Valley College (Customer Service Excellence)

See link below for credential verification.

https://learner.mycreds.ca/r/badges/oUGz_uAVTG66zOJsrXc71Q

Timeline

Cashier

Winners TJX
01.2023 - Current

Store Associate

AdoniaaBeauty
09.2021 - 11.2022

Sale Associate

China Bazaar
09.2019 - 07.2021
SITOBONG THOMPSON