Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
Cashier
SITIAN JIN

SITIAN JIN

Fredericton

Summary

Dynamic leader with proven expertise in customer service and team leadership honed at SHUYI Tealicious and Bank of China. Excelled in enhancing customer experiences and streamlining operations, achieving significant improvements in client satisfaction. Skilled in CRM software and adept at fostering client advocacy, I consistently exceed performance goals through strategic decision-making and effective time management. Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.

Overview

5
5
years of professional experience

Work History

Manager

Shuyi Tealicious
02.2023 - 11.2024
  • Supervised and motivated a team of employees, ensuring efficient operations and a high standard of customer service.
  • Managed cash transactions and provided accurate, timely cashier services to customers.
  • Handled inventory and stock management, maintaining optimal product levels, and coordinating with suppliers to prevent shortages.
  • Assisted in training new employees, providing guidance on customer service techniques, and operational procedures.
  • Managed and motivated employees to be productive and engaged in their work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained a professional, organized, and safe environment for employees and patrons.

Cashier

Horizon Health Network (Coffee Shop)
06.2024 - 02.2025
  • Monitored and replenished inventory to maintain product availability and reduce stock shortages.
  • Provided prompt, friendly service and addressed customer inquiries or concerns to ensure a positive experience.
  • Maintained a clean, organized workspace by adhering to food safety and hygiene protocols.
  • Assisted team members during peak hours to improve workflow and ensure smooth service.
  • Promoted menu items and specials to enhance sales and customer satisfaction.

Customer Experience Associate

Bank of China
09.2019 - 09.2020
  • Looked for additional ways to expand products to customers by upselling new products and services.
  • Employed active listening skills to accurately understand customer concerns and address them effectively.
  • Delivered exceptional customer service by assisting clients with inquiries and resolving account-related issues efficiently.
  • Processed daily banking transactions, including deposits, withdrawals, and account transfers.
  • Promoted financial products and services, contributing to branch sales goals.
  • Maintained accurate records and ensured compliance with banking policies and procedures.
  • Maintained an up-to-date knowledge of company offerings to provide relevant information.

Education

Bachelor of Business Administration -

University of New Brunswick
Fredericton, NB
10.2024

English Language Course - undefined

University of New Brunswick
Fredericton, NB
06.2020

Skills

  • Social media monitoring
  • Customer service
  • Team leadership
  • CRM software
  • Time management
  • Request management
  • Decision-making
  • Client advocacy
  • Time management skills
  • Cash handling
  • Team collaboration
  • Customer service excellence

LANGUAGES

ENGLISH
MANDARIN

Timeline

Cashier

Horizon Health Network (Coffee Shop)
06.2024 - 02.2025

Manager

Shuyi Tealicious
02.2023 - 11.2024

Customer Experience Associate

Bank of China
09.2019 - 09.2020

English Language Course - undefined

University of New Brunswick

Bachelor of Business Administration -

University of New Brunswick

Similar Profiles

CREATE PROFILE
SITIAN JIN