Sithokozile (Nancy) Masiiwa
Port Hardy,Canada
Summary
Dynamic Senior Social Worker with extensive experience working as a registered social worker in England for various local governments. Compassionate Senior Social Worker known for high productivity and efficient task completion. Possess specialized skills in case management, crisis intervention, and community outreach. Excellent at communication, empathy, and problem-solving to support clients effectively. Draw on resilience and adaptability to navigate complex social systems and advocate for client needs.
Overview
12
12
years of professional experience
Work History
Senior Social Worker
Cambridgeshire County Council
06.2024 - 06.2025
- Lead discharge processes, ensuring efficient patient transitions and timely service delivery.
- Supervise and allocate work, fostering teamwork and enhancing assessment quality.
- Conduct case audits, maintaining high standards and ensuring quality assurance.
- Manage complex cases, guiding team through challenging discharge situations.
- Collaborate with bed managers to optimize discharge timelines and patient flow.
- Lead discharge processes, supervise support workers, and manage complex cases, ensuring efficient patient transitions and maintaining high service standards.
- Quality assurance of assessment completed by workers.
- Supervision and support of junior staff in team.
Assistant Team Manager (Temp)
Hertfordshire County Council
09.2023 - 01.2024
- Supported Care Act assessments for complex and long-length stay discharges, submitting cases for budget authorization.
- Minimized delayed transfers of care by assessing residents across multiple hospitals, including Royal Free and St Mary's, and preparing comprehensive needs assessments.
- Collaborated with multidisciplinary teams in A&E and short stay wards to ensure safe discharges and prevent unnecessary admissions.
- Conducted capacity assessments and made best interest decisions, ensuring alignment with relevant legislation and promoting client autonomy.
- Provided emotional support to service users facing bereavement, trauma, and grief, while advocating for their choices and preferences.
- Facilitated care arrangements with home care agencies, managing resources efficiently to meet budget demands and workflow priorities.
- Maintained accurate records and completed continuing health care checklists, utilizing Mosaic software to enhance case documentation and tracking.
- Support hospital with patient flow and ensuring that bed state is managed by maintaining efficient adult social care discharges.
Senior Social Worker/ Deputy Team Manager
London Borough of Greenwich
10.2022 - 09.2023
- Conduct decision support tool assessments and review health funded packages to ensure comprehensive support services.
- Utilize email triaging to efficiently direct inquiries from diverse multidisciplinary professionals to appropriate departments.
- Manage partnerships and stakeholder relationships, facilitating effective collaboration and teamwork.
- Prioritize workload and resources to meet deadlines while ensuring compliance with legislative frameworks.
- Engage in meticulous data collection, budget management, and statistical analysis for informed decision-making.
- Provide tailored support to service users and families, offering guidance, referrals, and post-discharge follow-up.
- Oversee quality assurance processes, conduct case audits, supervise staff, authorize assessment and cases, allocate work to junior workers in team, allocate resources, provide guidance, and lead new staff inductions.
- A proficient user of Mosaic, Liquid Logic systems, system one and etrack.
Advanced Practitioner
London Borough of Brent
05.2021 - 10.2022
- Supported Care Act assessments for complex and long-length stay discharges, submitting cases for budget authorization.
- Minimized delayed transfers of care by assessing residents across multiple hospitals, including Royal Free and St Mary's, and preparing comprehensive needs assessments.
- Collaborated with multidisciplinary teams in A&E and short stay wards to ensure safe discharges and prevent unnecessary admissions.
- Conducted capacity assessments and made best interest decisions, ensuring alignment with relevant legislation and promoting client autonomy.
- Provided emotional support to service users facing bereavement, trauma, and grief, while advocating for their choices and preferences.
- Facilitated care arrangements with home care agencies, managing resources efficiently to meet budget demands and workflow priorities.
- Maintained accurate records and completed continuing health care checklists, utilizing Mosaic software to enhance case documentation and tracking.
- Support hospital with patient flow and ensuring that bed state is managed by maintaining efficient adult social care discharges.
Social Worker
Cambridge County Council
10.2020 - 05.2021
- Completed Care Act assessments for deferred Continuing Health Care (CHC) cases.
- Collaborated with multidisciplinary teams to execute decision support tool assessments.
- Educated clients and families on the decision support tool process, fostering understanding and independence.
- Reviewed clients who were on health packages that had improved in their health needs.
- Prepared comprehensive assessments and submitted recommendations to brokerage and commissioning teams for care package approvals.
- Coordinated with home care agencies to establish suitable care arrangements for service users.
- Managed workload efficiently to adhere to deadlines and budget constraints.
- Advocated for service users’ needs, providing direct support and guidance to facilitate their choices and access to resources.
Social Worker
London Borough of Richmond
08.2019 - 06.2020
- Supported end-of-reablement care by conducting assessments and submitting recommendations for budget authorization under Care Act 2014.
- Minimized delayed transfers of care through comprehensive assessments for clients in tri-borough hospitals, including Kingston and Chelsea hospitals.
- Collaborated with a multi-disciplinary team to ensure safe discharges and avoid unnecessary admissions for vulnerable adult service users.
- Assessed client capacity and made best interest decisions while providing emotional support through bereavement, trauma, and grief.
- Prepared and submitted detailed assessments to brokerage and commissioning teams for care package approvals.
- Managed case loads efficiently, prioritizing tasks to meet deadlines while ensuring budget compliance.
- Advocated for service users' needs and choices, facilitating care arrangements and liaising with relevant healthcare professionals.
Social Worker
Lincolnshire Adult Social Care
10.2018 - 07.2019
- Completed comprehensive assessments under the Care Act 2014, updated support plans, and processed safeguarding referrals.
- Collaborated with GPs, district nurses, and multidisciplinary teams to assess adults for medical discharge from A&E and short-stay units.
- Managed safe discharges and admission avoidance strategies for vulnerable adults within a multidisciplinary team.
- Assessed client capacity, made best interest decisions, and provided emotional support during bereavement and trauma.
- Prepared and submitted detailed assessments to brokerage and commissioning teams for care package approvals.
- Coordinated with home care agencies to establish care arrangements post-discharge, ensuring continuity of support.
- Maintained compliance with relevant legislation and frameworks, while managing team budgets and statistical data analysis.
Social Worker
Bexley Adult Social Services
08.2017 - 09.2018
- Assessed clients' medical suitability for discharge and managed secure transitions within a multi-disciplinary hospital team, ensuring the avoidance of vulnerable adult admissions.
- Executed comprehensive Care Act 2014 assessments and needs evaluations, strategizing and implementing tailored support plans for service users in alignment with best practice standards.
- Provided instrumental support for individuals experiencing bereavement, trauma, and grief, utilizing relevant policies and legislation to foster independence and normalcy.
- Drafted and submitted assessments to secure package of care approvals, liaising with home care agencies to establish suitable post-discharge arrangements for clients.
- Managed caseloads with precision, meeting deadlines and overseeing budget resources while maintaining statistical data and annual team budget funding.
- Offered ongoing support and guidance to service users and their families, connecting them with appropriate agencies and ensuring seamless post-discharge follow-ups.
- Advocated for service users' needs, updated medical records, and conducted Continuing Health Care checklists, ensuring holistic care approaches and personalized support.
Social Worker
LEWISHAM CCG
08.2016 - 08.2017
- Managed a complex case load, expediting discharges for long-term hospital stayers through innovative problem-solving and alternative strategies.
- Conducted capacity assessments under the Mental Capacity Act 2005 and facilitated safe discharges by completing Care Act 2014 assessments.
- Coordinated care packages based on individual support plans, reviewed care arrangements, and identified suitable environments for discharge.
- Initiated and completed safeguarding measures, including liaising with external agencies to address housing and care needs, advocating for homeless and vulnerable individuals.
- Conducted assessments and supported individuals dealing with alcohol and substance misuse, offering appropriate referrals to external support services.
- Facilitated discharge planning meetings, managed personalization and individual budgets, and supported families with care assessments and service setup.
- Ensured compliance with relevant legislation, policies, and frameworks, updating care plans and records, and supporting new team members as a proficient Liquid Logic super user.
Social Worker
London Borough of Lewisham Adult Social Services
12.2015 - 08.2016
- Supported older adults through the rehabilitation process by conducting Care Act 2014 assessments of eligible needs.
- Managed a case load of 26 beds over a rolling 6-week period, ensuring seamless transitions and support.
- Completed capacity assessments under the Mental Capacity Act and organized discharge and best interests meetings.
- Set up and reviewed care packages, conducted informal carers assessments, and initiated safeguarding alerts as needed.
- Collaborated with multidisciplinary teams, including physiotherapists and occupational therapists, to facilitate comprehensive care.
- Advocated for service users' needs, assisting with referrals to external agencies for benefits and support services.
- Maintained compliance with relevant legislation and policies while updating care plans and managing resources effectively.
Social Worker
Bexley Adult Social Services
08.2013 - 11.2015
- Assessed clients' medical suitability for discharge and managed secure transitions within a multi-disciplinary hospital team, ensuring the avoidance of vulnerable adult admissions.
- Executed comprehensive Care Act 2014 assessments and needs evaluations, strategizing and implementing tailored support plans for service users in alignment with best practice standards.
- Provided instrumental support for individuals experiencing bereavement, trauma, and grief, utilizing relevant policies and legislation to foster independence and normalcy.
- Drafted and submitted assessments to secure package of care approvals, liaising with home care agencies to establish suitable post-discharge arrangements for clients.
- Managed caseloads with precision, meeting deadlines and overseeing budget resources while maintaining statistical data and annual team budget funding.
- Offered ongoing support and guidance to service users and their families, connecting them with appropriate agencies and ensuring seamless post-discharge follow-ups.
- Advocated for service users' needs, updated medical records, and conducted Continuing Health Care checklists, ensuring holistic care approaches and personalized support.
Education
BA (Hons) - Social Work
Greenwich university
Eltham07.2011
Skills
- Health Care
- Local Government Front door team
- Complex Case Management
- Hospital Discharge
- Bed based rehab facility
- Transitional Care
- Community Support
- Advocacy
- Multi-Disciplinary Collaboration
- Crisis Intervention
- Clinical Assessment
- Care Planning
- Leadership
- Supervision
- Legislative Compliance
- Policy Adherence
- Microsoft Suite skills
- IT skills
- Typing
- Psychosocial assessments
- Client advocacy
- Family therapy
- Elder care
- Team leadership
- Effective communication
- Resource allocation
- Child welfare expertise
- Risk assessment
- Aftercare follow up
- Crisis intervention techniques
- Disability support
- Patient-centered care
- Intervention planning
- Life skills counseling
- Grief and bereavement counseling
- Confidential case documentation
- Multidisciplinary team collaboration
- Social services
Aka
Nancy
Additional Information
Leadership in Hospital Discharge Management at London Borough of Greenwich: Led initiatives to enhance efficiency of hospital discharge processes, managed decision support tool assessments, and improved communication with multidisciplinary teams. Virtual hospital and admission avoidance project to minimize hospital admission and attendance avoidance to minimize bed blocking and support patients before they reach crisis point. Project successfully completed below budget and supported in implementation of project as an ongoing service., Transformation of Discharge Protocols at London Borough of Brent: Minimized delayed transfers of care, conducted comprehensive Care Act assessments for complex hospital discharges, and collaborated with various hospitals., Impactful Social Work in Rehabilitation Settings at Lewisham Clinical Commissioning Group: Managed complex caseload of long-stay patients in acute care settings, facilitated expedited discharges, and addressed diverse needs of service users., English, Highly proficient (Native)
Timeline
Senior Social Worker
Cambridgeshire County Council
06.2024 - 06.2025
Assistant Team Manager (Temp)
Hertfordshire County Council
09.2023 - 01.2024
Senior Social Worker/ Deputy Team Manager
London Borough of Greenwich
10.2022 - 09.2023
Advanced Practitioner
London Borough of Brent
05.2021 - 10.2022
Social Worker
Cambridge County Council
10.2020 - 05.2021
Social Worker
London Borough of Richmond
08.2019 - 06.2020
Social Worker
Lincolnshire Adult Social Care
10.2018 - 07.2019
Social Worker
Bexley Adult Social Services
08.2017 - 09.2018
Social Worker
LEWISHAM CCG
08.2016 - 08.2017
Social Worker
London Borough of Lewisham Adult Social Services
12.2015 - 08.2016
Social Worker
Bexley Adult Social Services
08.2013 - 11.2015
BA (Hons) - Social Work
Greenwich university