Sitha Em
San Jose
Summary
I am a proactive and diligent individual dedicated to constantly enhancing operational efficiency. As a collaborative leader, I am committed to fostering an engaged and empowering work environment by partnering effectively with colleagues. Demonstrated ability to build and maintain relationships with diverse individuals in fast-paced environments. I am actively seeking a full-time position that presents professional challenges where I can apply my interpersonal skills, exceptional time management, and problem-solving abilities.
Overview
10
10
years of professional experience
Work History
Mental Health Worker
Kaiser Permanente
09.2024 - Current
- Promoted a positive therapeutic environment through clear communication and consistent reinforcement of established boundaries within treatment settings.
- Observed and monitored client behavior and responses to treatment.
- Responsible for initiating, observing, documenting and communicating the needs of the patient in order to ensure safety on the unit. This may include, but is not limited to, Line of Sight precautions or one on one supervision of the patients as clinically indicated and assigned. Requires critical judgment and communication to staff in a timely manner in order to ensure appropriate intervention of Clinical involvement.
- Facilitates and/or co-facilitates groups with other members of the team based upon training and level of competence.
- Assist in ensuring patients are maintaining activities of daily living including feeding, hygiene and ambulating.
- Thorough knowledge of treatment philosophy, treatment goals, policies, rules and regulations must make independent judgments in the course of providing basic patient care activities, which include but may not be limited to orienting the patient to the unit, taking vital signs, meal observations and other critical patient care activities designed to ensure safe patient care.
- Participates in the treatment planning process and supports the implementation of the treatment plan on the unit with the patient.
- Assists in the delivery of physical care as needed and performs other related duties as assigned.
- Perform other related duties as necessary.
Unit Assistant
Kaiser Permanente
11.2023 - 08.2024
- Processes Admit and discharges using the Admit-Discharge-Transfer (ADT) system in the electronic medical record
- Answers and appropriately routes internal and external telephone calls
- Orders materials and supplies for the unit
- Place work orders regarding any facility issues/maintenances
- Answers call system from nurses station; follows up with patient and/or family as appropriate
- Makes follow-up appointments for patients as necessary
- In conjunction with Discharge Coordinator, organizes transfers to skilled nursing facilities, including printing relevant sections of the patient chart
- Prepares discharge packets and other documents for patients
- Maintains the units business equipment, including maintaining appropriately charged wireless carts
- Arranges for special maintenance or repair of the units business equipments
- Updates the units white board
- Maintains the Minimum Record
- Assists unit personnel in the use of the electronic medical record and other systems; may act as the unit resource for computer-related issues
- Acts as greeter for the unit, greeting new patients and their families
- Coordinates discharge times, contacts family members with discharge information, and otherwise facilitates a timely discharge when the patient is ready
- Initiates units downtime procedures when necessary
- Communicates with other units/departments
- Assists with other unit duties such as collecting meal trays, taking STAT specimens to the lab, etc
- Performs other related duties as assigned
Operations Administrator
Leanteq, LLC
10.2022 - 12.2022
- Led the onboarding process, swiftly integrating new hires into company culture
- Enhanced operational efficiency by streamlining document distribution
- Optimized and secured company assets through effective management
- Boosted staff readiness and skills via targeted training sessions
- Maintained regulatory compliance and staff accessibility with up-to-date SOPs
- Overhauled the employee performance review process, boosting morale and productivity
- Developed a comprehensive training program, elevating team competencies
- Revitalized SOPs, ensuring 100% compliance and enhancing operational agility
Special Project Lead
ALOM Technology
06.2022 - 08.2022
- Communicates with Client daily regarding materials and shipments
- Ensure all orders received and shipped out at end of day
- Pack and PGI orders into SAP
- Generate Packing lists, Commercial Invoices labels and BOL for each shipment as required by each carrier or client
- Plan, organized and prioritized orders based on ship method and carrier schedules
- Prepare freight bills, air bills and other shipping related documents
- Perform transactions in shipping/warehouse and ERP systems as required
- Establish processes and monitor daily goals for accuracy and efficiency
- Maintained open communication by presenting regular updates on project status to customers
- Analyzed project performance data to identify areas of improvement
- Planned, executed, and controlled assigned projects, ensuring work performed complied with contractual requirements
Shipping Lead
Azazie, Inc
08.2021 - 05.2022
- Managed attendance and approved temp timesheets
- Received Shipments from DHL/Packaging Vendors
- Reorder supplies from China Team, check status of those shipments
- Cleared sample queue in order to fulfill 72-hour shipping promise
- Ensured all Special Projects are completed before deadlines
- Trained new employees on how to perform daily operational tasks including Picking, Packing, Returns, etc
- Enforced and ensured that all rules and regulations for Warehouse are being followed by entire team
- Worked across cross-functional teams in order to fulfill special requests from LA Design Team, CS Team, etc
- Attend Weekly Leads Meeting to address specific issues, give updates, and suggest improvements to increase warehouse efficiency and increase fulfillment rate
- Contact logistic couriers (FedEx/DHL) to check on orders/shipments that are on hold, and also to pick up Express Couriers
- Reviewed order data to verify transactions and shipping dates
- Collaborated with internal departments to verify customer satisfaction and order accuracy
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols
- Stayed up to date on freight and shipping practices and regulations
- Cultivated positive relationships with FedEx, UPS and DHL personnel
Shipping Assistant
Azazie, Inc
09.2018 - 07.2021
- Shipping and Receiving merchandise from and to customers through ERP system
- Quality checks on items and communicate with customer service department through Slack to maintain more efficient way to resolve issues
- Create tickets for missing items using Zendesk
- Reviewed order data to verify transactions and shipping dates
- Conducted research to address shipping errors and packaging mistakes
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols
- Packed, secured, labeled and applied postage to materials to prepare items for shipment
Manager
McDonald
11.2016 - 05.2018
- Resolve customer complaints
- Managed work flow by communicating with employees
- Provide guidance and supports to employees in order to obtain consistency and friendly interactions with customers
- Responsible for managing operations for restaurant
- Responsible for handling cash throughout day
- Ensure restaurant is in cleanliness and sanitary condition
- Responsible on making sure employees follows food safety policies and standards
- Evaluated employee performance and conveyed constructive feedback to improve skills
- Maintained professional, organized, and safe environment for employees
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
- Cross-trained existing employees to maximize team agility and performance
Cashier/Customer Service
House of Bagel
01.2015 - 10.2016
- Enabled customers to feel welcomed and answer questions about products sold throughout store
- Maintained accurate records of customer transactions for reporting purposes
- Conducted inventory counts by adding each item in stock and documenting in computer system
- Take orders
- Prepare ingredients for the next day
- Sweep and mop the floor
- Delivers bagels, donuts and fruits to companies
- Performed cash, card and check transactions to complete customer purchases
- Handled cash with high accuracy and took care to check bills for fraud
Education
Associate of Arts - Psychology
Mission College
Santa Clara, CA05-2024
HIGH SCHOOL DIPLOMA -
Independence High School
San Jose, CA06.2015
Skills
- Customer Service Leadership
- Communication
- Detailed-Oriented
- SAP ERP System
- Zendesk
- Patient support
- ADL assistance
- Therapeutic communication
- Records management
- Teamwork
Languages
Cambodian
Native or Bilingual
Timeline
Mental Health Worker
Kaiser Permanente
09.2024 - Current
Unit Assistant
Kaiser Permanente
11.2023 - 08.2024
Operations Administrator
Leanteq, LLC
10.2022 - 12.2022
Special Project Lead
ALOM Technology
06.2022 - 08.2022
Shipping Lead
Azazie, Inc
08.2021 - 05.2022
Shipping Assistant
Azazie, Inc
09.2018 - 07.2021
Manager
McDonald
11.2016 - 05.2018
Cashier/Customer Service
House of Bagel
01.2015 - 10.2016
HIGH SCHOOL DIPLOMA -
Independence High School
Associate of Arts - Psychology
Mission College
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