Rahul Bandi
Toronto,Ontario
Summary
Dynamic professional with a proven track record at CIBC, excelling in project management and relationship building. Adept at implementing process improvements and enhancing client satisfaction. Skilled in Microsoft Office and critical thinking, I thrive in fast-paced environments, consistently delivering high-quality results and fostering collaboration among teams.
Overview
9
9
years of professional experience
Work History
Sr Coordinator Risk (Insurance)
CIBC
Toronto, Ontario
08.2024 - 09.2025
- Reviewed and processed monthly and quarterly control reports.
- Managed client escalations and disputes on Visa Payment Protector Insurance.
- Made changes to the existing job-handling process. Collaborated with key stakeholders to implement changes
- Implemented ideas in the Unity project, actively seeking to make changes in the process.
- Provided oversight of project deliverables, ensuring quality control throughout the process.
- Assisted in the development of policies and procedures for CIBC's insurer change from Canadian Premier to Canada Life Insurance.
- Managed daily workflow activities while providing guidance and support when needed.
Collections Processor
CIBC
Toronto, ON
11.2022 - 08.2024
- Processed incoming client payments (cheques) with accuracy, allocating funds to respective accounts and updating records.
- Managed daily updates of Condo Arrears, New Notices, and Property Management documents on SharePoint for team accessibility.
- Facilitated processing of Credit Bureau requests to Equifax and TransUnion, ensuring compliance with privacy regulations.
- Generated weekly and monthly reports on Small Business write-off classifications to support strategic decision-making.
- Cultivated positive relationships with internal and external clients, enhancing collaboration among operational teams.
Customer Service Representative
Farm Boy Company Inc.
Toronto, ON
10.2022 - 11.2022
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Upheld quality control policies and procedures to increase customer satisfaction.
Supervisor
Fat Bastard Burrito Co.
Toronto, ON
06.2020 - 08.2022
- Resolved customer complaints and adjusted policies to meet changing needs.
- Established and enforced clear goals to keep employees working collaboratively.
- Provided ongoing training to address staff needs.
- Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
- Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
- Monitored employee productivity to provide constructive feedback and coaching.
Graphic Designer
Vaktra Activation Pvt Ltd
Mumbai, Maharashtra
02.2017 - 03.2019
- Leveraged proficiency in Adobe Photoshop and Illustrator to design catalogs, posters and other promotional materials.
- Collaborated with OLA to establish design goals and identify potential roadblocks.
- Assisted in troubleshooting 3D modeling issues as quickly as possible.
- Worked with clients to present mockups and collect information for adjustments.
- Consulted with clients to define design requirements and manage product development projects.
- Created corporate brands by designing cohesive looks between logos and letterheads.
Education
Graduate Certificate - Mobile Application Development
Centennial College of Applied Arts And Technology
Scarborough, ON11.2021
Graduate Certificate - Project Management
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON04.2020
Bachelor of Science - Information Technology
Mumbai University
Mumbai03.2017
Skills
- Adaptability
- Problem solving
- Microsoft Office Suite
- Decision making
- Relationship management
- Critical thinking
- Multitasking
- Web analytics tools
- Adobe Creative Suite
- Project management
- Office administration
- Business process optimization
- Interpersonal communication and teamwork
- Risk management
- Quality control
Timeline
Sr Coordinator Risk (Insurance)
CIBC
08.2024 - 09.2025
Collections Processor
CIBC
11.2022 - 08.2024
Customer Service Representative
Farm Boy Company Inc.
10.2022 - 11.2022
Supervisor
Fat Bastard Burrito Co.
06.2020 - 08.2022
Graphic Designer
Vaktra Activation Pvt Ltd
02.2017 - 03.2019
Graduate Certificate - Mobile Application Development
Centennial College of Applied Arts And Technology
Graduate Certificate - Project Management
Conestoga College Institute of Technology And Advanced Learning
Bachelor of Science - Information Technology
Mumbai University