Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rahul Bandi

Toronto,Ontario

Summary

Dynamic professional with a proven track record at CIBC, excelling in project management and relationship building. Adept at implementing process improvements and enhancing client satisfaction. Skilled in Microsoft Office and critical thinking, I thrive in fast-paced environments, consistently delivering high-quality results and fostering collaboration among teams.

Overview

9
9
years of professional experience

Work History

Sr Coordinator Risk (Insurance)

CIBC
Toronto, Ontario
08.2024 - 09.2025
  • Reviewed and processed monthly and quarterly control reports.
  • Managed client escalations and disputes on Visa Payment Protector Insurance.
  • Made changes to the existing job-handling process. Collaborated with key stakeholders to implement changes
  • Implemented ideas in the Unity project, actively seeking to make changes in the process.
  • Provided oversight of project deliverables, ensuring quality control throughout the process.
  • Assisted in the development of policies and procedures for CIBC's insurer change from Canadian Premier to Canada Life Insurance.
  • Managed daily workflow activities while providing guidance and support when needed.

Collections Processor

CIBC
Toronto, ON
11.2022 - 08.2024
  • Processed incoming client payments (cheques) with accuracy, allocating funds to respective accounts and updating records.
  • Managed daily updates of Condo Arrears, New Notices, and Property Management documents on SharePoint for team accessibility.
  • Facilitated processing of Credit Bureau requests to Equifax and TransUnion, ensuring compliance with privacy regulations.
  • Generated weekly and monthly reports on Small Business write-off classifications to support strategic decision-making.
  • Cultivated positive relationships with internal and external clients, enhancing collaboration among operational teams.

Customer Service Representative

Farm Boy Company Inc.
Toronto, ON
10.2022 - 11.2022
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Upheld quality control policies and procedures to increase customer satisfaction.

Supervisor

Fat Bastard Burrito Co.
Toronto, ON
06.2020 - 08.2022
  • Resolved customer complaints and adjusted policies to meet changing needs.
  • Established and enforced clear goals to keep employees working collaboratively.
  • Provided ongoing training to address staff needs.
  • Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
  • Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
  • Monitored employee productivity to provide constructive feedback and coaching.

Graphic Designer

Vaktra Activation Pvt Ltd
Mumbai, Maharashtra
02.2017 - 03.2019
  • Leveraged proficiency in Adobe Photoshop and Illustrator to design catalogs, posters and other promotional materials.
  • Collaborated with OLA to establish design goals and identify potential roadblocks.
  • Assisted in troubleshooting 3D modeling issues as quickly as possible.
  • Worked with clients to present mockups and collect information for adjustments.
  • Consulted with clients to define design requirements and manage product development projects.
  • Created corporate brands by designing cohesive looks between logos and letterheads.

Education

Graduate Certificate - Mobile Application Development

Centennial College of Applied Arts And Technology
Scarborough, ON
11.2021

Graduate Certificate - Project Management

Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON
04.2020

Bachelor of Science - Information Technology

Mumbai University
Mumbai
03.2017

Skills

  • Adaptability
  • Problem solving
  • Microsoft Office Suite
  • Decision making
  • Relationship management
  • Critical thinking
  • Multitasking
  • Web analytics tools
  • Adobe Creative Suite
  • Project management
  • Office administration
  • Business process optimization
  • Interpersonal communication and teamwork
  • Risk management
  • Quality control

Timeline

Sr Coordinator Risk (Insurance)

CIBC
08.2024 - 09.2025

Collections Processor

CIBC
11.2022 - 08.2024

Customer Service Representative

Farm Boy Company Inc.
10.2022 - 11.2022

Supervisor

Fat Bastard Burrito Co.
06.2020 - 08.2022

Graphic Designer

Vaktra Activation Pvt Ltd
02.2017 - 03.2019

Graduate Certificate - Mobile Application Development

Centennial College of Applied Arts And Technology

Graduate Certificate - Project Management

Conestoga College Institute of Technology And Advanced Learning

Bachelor of Science - Information Technology

Mumbai University
Rahul Bandi