Siska Surjadiputra
Coquitlam,Canada
Summary
Experienced professional in administration over 3 years, skilled at coordinating office operations and managing administrative tasks. Recognized for strong focus on team collaboration and ability to deliver results. Adaptable to changing needs and consistently reliable in all situations. Proficient in scheduling, communication, and resource management with a proven track record of maintaining efficient office environments. Highly organized with excellent problem-solving skills and a results-driven approach.
Overview
15
15
years of professional experience
Work History
Sales and Administration Coordinator
Vancouver Mitsubishi
08.2024 - Current
- Delivered exceptional customer service while managing incoming calls/email inquiries from both internal and external parties professionally and promptly.
- Optimized office workflow by maintaining up-to-date procedural documentation for reference by all staff members.
- Maintained accurate, up-to-date databases of key contacts/vendors enabling efficient communication and resource allocation.
- Streamlined administrative processes by implementing efficient filing systems and organizational tools.
- Implemented project management techniques to overcome obstacles and increase team productivity.
Business Development Coordinator (Remote)
Johannes Berchmans School
03.2023 - 07.2024
- Collaborated with cross-functional teams to develop innovative strategies for business growth.
- Boosted revenue by bringing in and cementing relationships with new clients and optimizing servicing of existing customer accounts.
- Managed a portfolio of existing clients, consistently exceeding sales targets and maintaining high levels of client satisfaction.
- Enhanced client relationships through regular communication and prompt responses to inquiries.
- Provided ongoing support to sales team members, offering guidance on best practices for closing deals and achieving targets.
Front Desk Receptionist
Lone Star Hotel
12.2023 - 03.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Sales Associate
Toys"R"Us
10.2022 - 03.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Engaged with customers to build rapport and loyalty.
Director of Sales and Marketing
PT. Garuda Sumber Sejahtera
01.2019 - 08.2022
- Developed comprehensive sales plans for business growth, resulting in significant market share expansion.
- Spearheaded trade show participation to showcase products and services, generating valuable leads and networking opportunities.
- Increased sales revenue by implementing innovative marketing strategies and fostering strong relationships with clients.
- Analyzed sales and marketing data for improved strategies.
- Built relationships with customers and community to establish long-term business growth.
Senior Sales Manager
Twin Plaza Hotel
05.2013 - 12.2018
- Increased overall sales revenue by implementing effective sales strategies and building strong client relationships.
- Collaborated closely with marketing teams to develop targeted campaigns that drove significant increases in qualified leads and overall sales performance.
- Mentored junior sales professionals in advanced selling techniques, resulting in accelerated career progression and enhanced contributions to overall team success.
- Exceeded annual sales targets consistently by maintaining a proactive approach to lead generation and pipeline management.
Sales Manager
Twin Plaza Hotel
11.2010 - 04.2013
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Sales Administration Officer
Twin Plaza Hotel
10.2009 - 10.2010
- Spearheaded the creation of detailed reports on weekly sales performance for management review and decision-making purposes.
- Contributed to increased revenue by supporting cross-selling initiatives among various departments within the company.
- Supported sales team in achieving targets by coordinating meetings, presentations, and product demonstrations.
- Collaborated with marketing team to develop promotional materials for sales representatives to use during client visits.
Education
PDD - Project Management
Douglas College
Vancouver, BC01.2023
Master of Management -
Binus Business School
01.2020
Skills
- Direct sales
- Brand Management
- Product development strategies
- Retail & manufacturing sales
- Event planning
Languages
Indonesian
Native or Bilingual
English
Full Professional
Timeline
Sales and Administration Coordinator
Vancouver Mitsubishi
08.2024 - Current
Front Desk Receptionist
Lone Star Hotel
12.2023 - 03.2024
Business Development Coordinator (Remote)
Johannes Berchmans School
03.2023 - 07.2024
Sales Associate
Toys"R"Us
10.2022 - 03.2023
Director of Sales and Marketing
PT. Garuda Sumber Sejahtera
01.2019 - 08.2022
Senior Sales Manager
Twin Plaza Hotel
05.2013 - 12.2018
Sales Manager
Twin Plaza Hotel
11.2010 - 04.2013
Sales Administration Officer
Twin Plaza Hotel
10.2009 - 10.2010
PDD - Project Management
Douglas College
Master of Management -
Binus Business School
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