Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sisilia Tovi

Ontario,CA

Summary

Dynamic professional with a proven track record at Best Buy in enhancing quality assurance standards and improving consistency across departments. Expert in problem-solving and adaptability, with a knack for boosting productivity by over 30%. Skilled in customer service and proficient in scheduling, demonstrating unparalleled reliability and team-building capabilities.

Overview

7
7
years of professional experience

Work History

Quality Assurance Administrator

Best Buy
07.2017 - Current
  • Coordinated issue resolution efforts by working closely with development and support teams, ensuring timely and effective handling of any identified problems.
  • Organized and led training sessions for team members on new tools, processes, or methodologies to ensure consistent application across the Quality Assurance department.
  • Evaluated vendor capabilities during selection processes, ensuring an alignment of quality standards between internal operations and external partners.
  • Maintained a strong understanding of client specifications and requirements, enabling accurate assessment of product performance against established criteria.
  • Assisted in developing company-wide quality assurance standards that were adopted across multiple departments, resulting in improved consistency and performance metrics.

Clerical Worker

Parking Concepts
03.2024 - 10.2024
  • Maintained strict confidentiality when handling sensitive information, adhering to company policies regarding privacy protection.
  • Provided valuable support during audits by ensuring all documentation was well-organized and easily accessible.
  • Reduced errors in data entry tasks by implementing a thorough proofreading process before submitting documents.
  • Increased customer satisfaction by promptly addressing inquiries and resolving issues through phone and email correspondence.

Receiving Associate

Burlington
10.2024 - Current
  • Maximized workspace functionality by efficiently utilizing available equipment such as pallet jacks, hand trucks, and forklifts during receiving process.
  • Organized storage areas to optimize materials movements and minimize labor hours.
  • Maintained clean and organized receiving area for optimized workflow and reduced clutter or obstructions.
  • Boosted overall warehouse productivity by collaborating with team members on various tasks such as unloading trucks, sorting products, and updating inventory systems.
  • During our peak season would manage to answer about 30 emails per day on top of my daily task.
  • Maintained a clean and organized receiving area for optimized workflow and reduced clutter or obstructions.

Education

High School Diploma -

Chaffey High School
Ontario, CA
05-2015

Skills

  • Scheduling
  • Loading and unloading
  • Multitasking
  • Reliability
  • Team building
  • Dispatching
  • Conflict Resolution
  • Adaptability
  • Problem-solving aptitude
  • Customer Service

Timeline

Receiving Associate

Burlington
10.2024 - Current

Clerical Worker

Parking Concepts
03.2024 - 10.2024

Quality Assurance Administrator

Best Buy
07.2017 - Current

High School Diploma -

Chaffey High School

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Sisilia Tovi