Sishir Prakashan
Toronto,ON
Summary
Hospitality professional 2-year background as Night Auditor/ Guest Service Agent. Knowledgeable about room ratings, account balancing and report generation. Thrives in high-volume environments using multi-tasking and time management strengths.
Overview
2
2
years of professional experience
Work History
Night Auditor Supervisor
Le Germain
03.2023 - Current
- Opera Handling
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly and marking discrepancies.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Looked over pending check-ins and payment processes to complete closing procedures.
- Supervised team of front desk agents and helped to resolve issues arising during shifts
Guest Service Agent
The Ace Hotel Toronto
02.2023 - Current
- Answered hotel phones with professionalism and directed calls appropriately.
- Assisted guests with check-ins, account inquiries and any additional services needed.
- Maintained neat and orderly front desk and lobby area to uphold hotel standards.
- Collected room deposits, fees, and payments.
Front Desk Agent/Night Auditor
Courtyard By Marriott
03.2022 - 03.2023
- Expert use of Fosse, Marsha and Marriott global source
- Maintained clean and organized front desk areas to uphold polished company image.
- Used internal software to process reservations, check-ins and check-outs.
- Monitored hotel's budget and financial records.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
Restaurant ManagerBurgers
The Burgers Park
09.2021 - 03.2022
- Developed and maintained courteous and effective working relationships.
- Managed time efficiently in order to complete all tasks within deadlines.
- Developed strong communication and organizational skills through working on group projects.
- Paid attention to detail while completing assignments.
- Worked effectively in fast-paced environments.
Front Desk Trainee
Leela Ambience Hotels and Resorts
12.2019 - 04.2020
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Monitored hotel's budget and financial records.
- Stored guest valuables in safe and individual boxes for security.
Front Desk Agent Trainee
The Roseate Hotels and Resorts
03.2017 - 05.2017
- Operations
- Guest service management
- Introduced customers to resort amenities with pleasant and helpful demeanor.
Education
Post-Baccalaureate Diploma - Hospitality Management
Seneca CollegeSeneca College
Toronto, ON12.2022
Bachelors in Hospitality - Hospitality Management
BCIHMCT
Delhi, India05.2020
Skills
- Opera
- Fosse
- Marsha and MGS
- Excel
- Night Audit
- Computer Literacy
- Project Management Tools
- Strong Communication
- Guest Services
- POS Systems
Timeline
Night Auditor Supervisor
Le Germain
03.2023 - Current
Guest Service Agent
The Ace Hotel Toronto
02.2023 - Current
Front Desk Agent/Night Auditor
Courtyard By Marriott
03.2022 - 03.2023
Restaurant ManagerBurgers
The Burgers Park
09.2021 - 03.2022
Front Desk Trainee
Leela Ambience Hotels and Resorts
12.2019 - 04.2020
Front Desk Agent Trainee
The Roseate Hotels and Resorts
03.2017 - 05.2017
Post-Baccalaureate Diploma - Hospitality Management
Seneca CollegeSeneca College
Bachelors in Hospitality - Hospitality Management
BCIHMCT
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