Sishir Prakashan
Toronto,ON
Summary
Hospitality professional 2-year background as Night Auditor/ Guest Service Agent. Knowledgeable about room ratings, account balancing and report generation. Thrives in high-volume environments using multi-tasking and time management strengths.
Overview
2
2
years of professional experience
Work History
Night Auditor Supervisor
Le Germain
2023.03 - Current
- Opera Handling
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly and marking discrepancies.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Looked over pending check-ins and payment processes to complete closing procedures.
- Supervised team of front desk agents and helped to resolve issues arising during shifts
Guest Service Agent
The Ace Hotel Toronto
2023.02 - Current
- Answered hotel phones with professionalism and directed calls appropriately.
- Assisted guests with check-ins, account inquiries and any additional services needed.
- Maintained neat and orderly front desk and lobby area to uphold hotel standards.
- Collected room deposits, fees, and payments.
Front Desk Agent/Night Auditor
Courtyard By Marriott
2022.03 - 2023.03
- Expert use of Fosse, Marsha and Marriott global source
- Maintained clean and organized front desk areas to uphold polished company image.
- Used internal software to process reservations, check-ins and check-outs.
- Monitored hotel's budget and financial records.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
Restaurant ManagerBurgers
The Burgers Park
2021.09 - 2022.03
- Developed and maintained courteous and effective working relationships.
- Managed time efficiently in order to complete all tasks within deadlines.
- Developed strong communication and organizational skills through working on group projects.
- Paid attention to detail while completing assignments.
- Worked effectively in fast-paced environments.
Front Desk Trainee
Leela Ambience Hotels and Resorts
2019.12 - 2020.04
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Monitored hotel's budget and financial records.
- Stored guest valuables in safe and individual boxes for security.
Front Desk Agent Trainee
The Roseate Hotels and Resorts
2017.03 - 2017.05
- Operations
- Guest service management
- Introduced customers to resort amenities with pleasant and helpful demeanor.
Education
Post-Baccalaureate Diploma - Hospitality Management
Seneca CollegeSeneca College
Toronto, ON12.2022
Bachelors in Hospitality - Hospitality Management
BCIHMCT
Delhi, India05.2020
Skills
- Opera
- Fosse
- Marsha and MGS
- Excel
- Night Audit
- Computer Literacy
- Project Management Tools
- Strong Communication
- Guest Services
- POS Systems
Timeline
Night Auditor Supervisor
Le Germain
2023.03 - Current
Guest Service Agent
The Ace Hotel Toronto
2023.02 - Current
Front Desk Agent/Night Auditor
Courtyard By Marriott
2022.03 - 2023.03
Restaurant ManagerBurgers
The Burgers Park
2021.09 - 2022.03
Front Desk Trainee
Leela Ambience Hotels and Resorts
2019.12 - 2020.04
Front Desk Agent Trainee
The Roseate Hotels and Resorts
2017.03 - 2017.05
Post-Baccalaureate Diploma - Hospitality Management
Seneca CollegeSeneca College
Bachelors in Hospitality - Hospitality Management
BCIHMCT
Similar Profiles
Karyna PobidynskaKaryna Pobidynska
Housekeeping Room Attendant/Supervisor at Le GermainHousekeeping Room Attendant/Supervisor at Le Germain
Abderrahmane LahlouAbderrahmane Lahlou
Front Desk Receptionist at Le GermainFront Desk Receptionist at Le Germain
Lamia FounasLamia Founas
Night Auditor at Le Germain HotelNight Auditor at Le Germain Hotel