Sirjanjot Kaur
Surrey,BC
Summary
Motivated psychology graduate pursuing a Master of Applied Psychology with expertise in customer service, psychological counseling, and cognitive behavioral therapy (CBT). Proven ability to work in fast-paced environments, maintaining professionalism and empathy. Experienced in diverse internships, community mental health projects, training employees, and handling cash transactions.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Supervisor
The Waffle Co
03.2024 - 09.2024
- Mastered all company recipes and trained employees on preparation techniques and quality control
- Conducted training sessions for staff, ensuring consistency and operational excellence
- Supervised daily operations, addressing any issues and maintaining a high standard of customer service.
Cashier
Chicken World Canada
09.2023 - 02.2024
- Delivered professional customer service, managed cash operations, and resolved customer concerns efficiently.
- Efficiently trained new hires and created their schedules.
Senior Reservation Associate
Oberoi Hotels
04.2023 - 07.2023
- Provided personalized service, achieved top customer satisfaction ratings, and facilitated client communication.
Education
Master of Applied Psychology -
Adler University
BA (Hons) Applied Psychology -
Amity University
Skills
- Customer Service
- Administration
- CBT Techniques
- Psychology knowledge
- Leadership
- Operations Management
- Inventory Control
- Training and mentoring
Certification
- CBT: Unique Psychological Services India
- Managing Happiness: Harvard University Online
Volunteer Experience
- Intern at Low Entropy, October 2023- April 2024, Created and managed social media content to raise awareness about the organization and its ongoing programs.
• Volunteered at Thrift and Fund, the organization’s thrift store, assisting with sales and operations.
• Assisted in organizing the CARE food hamper program, distributing essential items to those in need.
• Contributed to key events including the Easter Event, Voice Story Live, and Building Bridges Community Forum. - Intern at Moksh Foundation, 02/01/20, 07/01/23, Contributed to mental health initiatives and community counseling sessions.
- Counselor Intern, Jain Neuro Clinic, 09/01/22, 09/01/22, Assisted in counseling sessions and patient history documentation.
Timeline
Supervisor
The Waffle Co
03.2024 - 09.2024
Cashier
Chicken World Canada
09.2023 - 02.2024
Senior Reservation Associate
Oberoi Hotels
04.2023 - 07.2023
Master of Applied Psychology -
Adler University
BA (Hons) Applied Psychology -
Amity University
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