Sirine Bennour
Burnaby,BC
Summary
Highly organized and service-oriented Housing Assistant with a strong background in student support, front-line customer service, and housing operations within post-secondary environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Housing Assistant
British Columbia Institute of Technology
Vancouver, Canada
05.2024 - Current
- Provides front desk coverage and customer service at the Housing Office
- Exercises good judgment in identifying problems and concerns, handling upset or emotionally charged customers, and maintaining confidentiality and trust with students.
- Assists with reservations and inquiries, processing applications, entering and updating information in the systems, assigning and offering rooms, processing letters, and preparing for move-ins and move-outs.
- Assesses housing fees in systems and initiates deposit refunds.
- Monitors arrears reports and actively pursues overdue accounts to minimize bad debts.
- Reconciles housing credit card transactions.
- Administers housing key system including preparation for new arrivals, distribution, inventory management, record keeping, and lost key charges.
- Provides communication support by updating the department's website; producing and posting a wide variety of flyers, letters, posters, forms, presentations, and training materials.
- Provides clerical support by assisting in the submission of work requests or by call-outs to contractors; maintains vendor files, record keeping and invoice payments, including completing purchase order requests.
- Participates in Records Custodian training and remains current with recordkeeping practices, policies, and procedures (both BCIT and FOIPOP).
- Assists with room turnover processes, ensuring readiness for move-ins and follow-up on maintenance or cleaning needs.
- Initiates housing deposit refunds
- Coordinates key access and inventory, ensuring accurate distribution and record keeping.
- Submits work requests and liaise with contractors for facility concerns; maintain related records and purchase orders.
- Participates in housing event planning and support annual cleaning and move-out operations.
Student Life Assistant
British Columbia Institute of Technology
Vancouver, Canada
12.2023 - 03.2024
- Provided administrative and customer service support to case managers and students.
- Responded to in-person, phone, and email inquiries; participated in BCIT events.
- Compiled data and templates to support student operations.
Assistant Director of Admissions
Vancouver Career College
03.2023 - 11.2023
- Provided sales and product information on programs and offerings such as: Responds to all inquiries by email, text message, telephone, and walk-in inquiries from potential students; promoting the programs and services of the College.
- Interviewed potential students to explore their backgrounds and interests.
- Responsible for identifying potential students' career goals and advising them on appropriate programs to meet their goals.
- Oversaw each enrolled student closely by employing motivational strategies to ensure that the student starts on the defined date.
- Tracked and followed up on potential leads and provides motivation and encouragement to potential students as appropriate.
- Maintained records to contribute to the administrative functions of the campus such as completing enrollment of new students, including related paperwork and providing initial information on payment options.
- Ensured all student documentation and files are complete, including completion of prerequisites to enable a timely program start.
- Tracked and reported on weekly activities (i.e. leads, appointments, interviews, enrollment).
- Followed up on cancellations.
Education Director
Scholars Education Inc
Vancouver, Canada
11.2022 - 01.2023
- Handled new inquiries, assessments, enrollments, and conferences with parents.
- Established and maintained collaborative relationships with teachers, educational specialists, other school administrators, parent/teacher organizations, case managers, and community contacts.
- Monitored daily business operations.
- Demonstrated and upheld staff morale and ensured the professional appearance of the centers.
- Interviewed, hired, and trained new staff according to Scholars teaching methodologies.
- Conducted staff performance reviews.
- Oversaw and scheduled teachers efficiently.
- Facilitated staff meetings and workshops to ensure consistency in teaching practices.
- Communicated accurate and complete information to clients in a considerate, professional manner.
- Wrote and recommended goal-based programs, and monitored programs for progress.
- Created a positive learning environment in the center for staff, students, and parents.
- Took responsibility for understanding, managing, and meeting client needs, and expectations.
Senior Student Life Assistant
University Canada West
Vancouver, Canada
01.2022 - 05.2022
- Facilitated seamless communication and collaboration between the Student Life Assistant team and Student Affairs to ensure a cohesive approach to improving campus life.
- Implemented effective performance tracking mechanisms to assess the success and progress of student events, enabling data-driven improvements.
- Took the lead in planning and executing diverse, impactful events that contribute to students' holistic development and wellbeing.
Student Life Assistant
University Canada West
Vancouver, Canada
08.2021 - 01.2022
- Actively promoted UCW events to students, effectively driving attendance and engagement.
- Planned and organized a diverse range of events, enhancing the student experience and fostering a vibrant campus community.
- Provided crucial administrative support to the Student Affairs Department, ensuring the smooth operation of essential functions.
Trainee
STB Bank
Sfax , Tunisia
07.2017 - 08.2017
- Collaborated with colleagues to engage with bank customers, providing information on a range of financial services and products.
- Assisted customers with routine financial transactions, ensuring accuracy and compliance with bank policies.
- Supported senior team members in providing basic financial consultation to customers, addressing inquiries, and offering appropriate solutions.
- Performed various administrative tasks, such as data entry, record-keeping, and appointment scheduling, to support the efficient functioning of the branch.
Education
MBA -
University Canada West
04.2022
Bachelor's degree - Finance, General
Business School Sfax
07.2019
Skills
- Banner Finance
- Cognos Reports
- WordPress
- Financial reconciliation
- Customer service
- Record keeping
- Key management
- Team collaboration
- CRM software experience
- Maintenance coordination
Certification
- Enterprise Design Thinking Practitioner
- De-Escalating Hostility
- Certified Digital Marketing Associate
Languages
- English, Full Professional
- Arabic, Native or Bilingual
- French, Full Professional
Languages
English
Full Professional
French
Professional
Arabic
Native/ Bilingual
Timeline
Housing Assistant
British Columbia Institute of Technology
05.2024 - Current
Student Life Assistant
British Columbia Institute of Technology
12.2023 - 03.2024
Assistant Director of Admissions
Vancouver Career College
03.2023 - 11.2023
Education Director
Scholars Education Inc
11.2022 - 01.2023
Senior Student Life Assistant
University Canada West
01.2022 - 05.2022
Student Life Assistant
University Canada West
08.2021 - 01.2022
Trainee
STB Bank
07.2017 - 08.2017
MBA -
University Canada West
Bachelor's degree - Finance, General
Business School Sfax
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