Siri Mesa
North York,on
No one can destroy iron, but its own rust can! Likewise no one can destroy a person, but his own mindset can!!
RATAN TATA INDIAN BUSINESS MAN
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
2
2
Certification
4
4
years of professional experience
2
2
years of post-secondary education
Work History
Customer Service Specialist
seapen group
Toronto, ON
Jan.2022 - Sep.2023
- Proven ability to develop and implement creative solutions to complex problems.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Improved daily operations, vendor relationships, contractor communication and employee remote access by streamlining processes.
- Educated customers on company systems, form completion, and access to services.
- Sought out extra training opportunities to enhance customer relationship management abilities.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
Customer Service Representative
cybertribe inc
Toronto, ON
Dec.2019 - Dec.2021
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Provided primary customer support to internal and external customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Education
Master of Science - Information Technology
Sep.2011 - Dec.2013
Skills
- Excellent communication and interpersonal skills
- Strong problem-solving and conflict resolution abilities
- Dashboard skills (Tableau, Excel, Power BI)
- Knowledge of product information and technical troubleshooting
- Ability to work in a fast-paced and team-oriented environment
- Strategic sales knowledge
- Order fulfillment
- Money handling abilities
- POS systems expert
Certification
MS Office Certified
AWS Certified Languages
References
References
Available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Specialist - seapen group
Jan.2022 - Sep.2023
Customer Service Representative - cybertribe inc
Dec.2019 - Dec.2021
JNT University - Master of Science, Information Technology
Sep.2011 - Dec.2013
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