Siri Anoulack
Elk Grove
Summary
Hard-working professional with 25+ years of experience in the Casino.
Trilingual: English, Laos, Thai
Overview
30
30
years of professional experience
Work History
Table Game Supervisor
Sky River Casino
07.2022 - Current
- Dealt and supervised 10+ table games, including Blackjack, Baccarat, Pai Gow Tile, Carnival Games, and Pai Gow Poker, with accuracy in chip handling and game procedures
- Managed 4 gaming tables simultaneously while maintaining optimal game pace, ensuring regulatory compliance, and providing exceptional customer service to 50+ players on shift
- Executed precise financial controls by accurately tracking bankroll, recording player buy-ins, monitoring betting patterns, and maintaining detailed shift reports with zero discrepancies
- Trained and monitored 30+ new dealers on game rules, customer interaction protocols, and casino floor procedures, resulting in a 90% retention rate
- Maintained exemplary attendance record with 99% on-time performance over 12+ years while handling a high-pressure gaming environment and resolving customer disputes professionally
Office Administrative Assistant
D&L Furniture
02.2018 - 07.2022
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Stay At Home Mom
N/A
02.2014 - 02.2018
Table Game Supervisor
Phoenix Casino And Lounge
06.2004 - 02.2014
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Defined clear targets and objectives and communicated to other team members.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
Table Game Supervisor
Table Mountain Casino Inc.
03.2003 - 04.2004
- Oversaw area games to maintain security and compliance.
- Watched closely to catch errors and notified surveillance of irregularities.
- Identified issues with malfunctioning slot machines and reported devices to maintenance department for service.
- Enforced safety rules and removed safety hazards while monitoring gaming floors.
Table Game Dealer
Palms Casino Resort
11.2002 - 03.2003
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Handled and shuffled cards and playing pieces to maintain game integrity.
Table Game Dealer
Phoenix Casino And Lounge
02.1996 - 06.2002
Education
Liberal Studies
Fresno State
High School Diploma -
Hoover High School
06-1993
Skills
- Extensive knowledge in customer service
- Dependable
- Reliable
- Responsible
- Punctual
- Detail oriented
Timeline
Table Game Supervisor
Sky River Casino
07.2022 - Current
Office Administrative Assistant
D&L Furniture
02.2018 - 07.2022
Stay At Home Mom
N/A
02.2014 - 02.2018
Table Game Supervisor
Phoenix Casino And Lounge
06.2004 - 02.2014
Table Game Supervisor
Table Mountain Casino Inc.
03.2003 - 04.2004
Table Game Dealer
Palms Casino Resort
11.2002 - 03.2003
Table Game Dealer
Phoenix Casino And Lounge
02.1996 - 06.2002
Liberal Studies
Fresno State
High School Diploma -
Hoover High School