Siratullah Shams
Scarborough,ON
Summary
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Overview
11
11
years of professional experience
Work History
Assistant Manager – Dairy & Frozen Department
Adonis Store
10.2022 - Current
- Began as a Store Associate and earned two promotions within 14 months through strong performance, reliability, and leadership.
- Promoted to Dairy & Frozen Runner (March 2023) and later Assistant Manager (December 2023).
- Oversee ordering and inventory management to maintain optimal stock levels and reduce waste.
- Train, supervise, and mentor new employees, fostering teamwork and maintaining high productivity levels.
- Collaborated with other departments to coordinate deliveries, product displays, and seasonal promotions.
- Recognized for strong work ethic, attention to detail, and excellent problem-solving skills in a fast-paced retail environment.
- Provided exceptional customer service, resolving issues promptly and exceeding expectations.
Sewing Machine Operator
Canada Goose
05.2022 - 09.2022
- Completed quick and safe threading and needling changing operations to keep production on schedule.
- Followed sewing instructions and inspected quality of finished pieces to exceed customer expectations.
- Supported performance targets (70) by maintaining clean and neat work areas.
English and Mathematics Teacher
ITCC
01.2018 - 09.2021
Sales Manager
Mashal Center , Shams Clothing Brand
01.2015 - 11.2017
- Developed and implemented sales strategies to enhance market presence and customer engagement.
- Analyzed sales data to identify trends, optimize pricing strategies, and improve forecasting accuracy.
- Negotiated contracts with major clients, ensuring favorable terms that supported overall company objectives.
Education
High School Diploma -
Scarborough Centre For Alternative Studies
Toronto, ON11-2023
Bachelor of Journalism - Communications, Culture, And Journalism Studies
Kabul University
Kabul, Afghanistan, Afghanistan09.2017
Skills
- Multi-tasking Strength
- Customer Service
- Strong Communication Skill
- Problem Solving Skill
- Persuasive Selling
- Computer Operation
- Team work and Collaboration
- Humble Behavior
- Staff supervision
- Time management
Languages
English
Persian
Timeline
Assistant Manager – Dairy & Frozen Department
Adonis Store
10.2022 - Current
Sewing Machine Operator
Canada Goose
05.2022 - 09.2022
English and Mathematics Teacher
ITCC
01.2018 - 09.2021
Sales Manager
Mashal Center , Shams Clothing Brand
01.2015 - 11.2017
Bachelor of Journalism - Communications, Culture, And Journalism Studies
Kabul University
High School Diploma -
Scarborough Centre For Alternative Studies