Feben Ghrimay
New Westminster,BC
Summary
Dedicated and hardworking individual with experience in customer service, hospitality and support roles across restaurants, travel, hotel and retail shops. Skilled in handling cash, assisting customers and maintaining cleanliness and organization. Adaptable, fast learner, and committed to delivering quality service in any work environment.
Overview
3
3
years of professional experience
Work History
Housekeeping
Miranda Hotel
Kampala, Uganda
01.2024 - 07.2025
- Cleaned rooms, hallways, and common areas according to daily schedules
- Changed bed linens, made beds, and replenished guest room supplies
- Disinfected high-touch surfaces and restocked hygiene items
- Maintained cleanliness of washrooms, including sanitizing toilets and sinks
- Vacuumed carpets, mopped floors, and removed dust from furniture
- Handled laundry duties including washing, folding, and delivering linens
- Reported maintenance issues and ensured proper use of cleaning chemicals
- Followed company cleaning checklists and safety standards
Cashier
Ade Fast Food
Kampala, Uganda
01.2023 - 01.2024
- Maintained cleanliness of dining areas and washed dishes and utensils
- Disposed of kitchen waste and followed food safety regulations
- Collect payments in cash, credit, or other forms and issue receipts
- Count money in the cash drawer at the beginning and end of shifts
- Handle returns, exchanges, and resolve customer complaints politely
- Maintain cleanliness and organization at the checkout counter
Travel consultant
Merhaba Travel Agency
Addis Ababa, Ethiopia
01.2022 - 01.2023
- Consult with clients to understand their travel needs, preferences, and budget
- Research, plan, and book travel products including flights, hotels, tours, and transportation
- Provide detailed travel itineraries and documentation
- Offer expert advice on destinations, travel regulations, weather, customs, and currency
- Process payments and manage bookings
- Handle changes, cancellations, and emergencies in a timely and professional manner
Education
High School Diploma -
EritreaSkills
- Sanitation and disinfection procedures
- Laundry handling and linen replacement
- Floor care (sweeping, mopping, vacuuming)
- Waste management and recycling
- Food prep and basic cooking assistance
- Kitchen cleaning and equipment sanitizing
- Time management & task prioritization
- Hotel housekeeper/room attendant
- Cash Handling & POS Operation
- Teamwork & Collaboration
- Time Management
- Cleaning & Organization
- Travel & Booking Assistance
References
Available upon request.
Timeline
Housekeeping
Miranda Hotel
01.2024 - 07.2025
Cashier
Ade Fast Food
01.2023 - 01.2024
Travel consultant
Merhaba Travel Agency
01.2022 - 01.2023