Rama Aw
Toronto
Summary
Motivated and adaptable team member with hands-on experience in food service, retail, and customer support. Skilled in leadership, communication, and multitasking in fast-paced environments. Took a brief work pause due to personal issues, now fully available and committed to continued professional growth.
Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales Associate
H&M
Vaughan
06.2025 - Current
- Assist an average of 50+ customers per shift with product recommendations, sizing, and styling to increase conversion rates.
- Restock merchandise and maintain visual displays to support daily sales goals, contributing to a 10-15% faster replenishment time.
- Process up to 100 transactions per day at the POS with speed and accuracy.
- Assist with loss prevention by monitoring fitting rooms, managing tags, and reporting suspicious activity.
- Support daily operations including opening, closing, and floor resets to meet company performance targets.
Career Pause
10.2023 - 05.2025
- Took time away from employment to resolve personal issues and immigration processing.
- Maintained eligibility to work in Canada and remained committed to professional growth.
- Used this period to focus on personal development and prepare for re-entry into the workforce.
Food Service Worker
Wingstop Canada
Toronto
07.2022 - 10.2023
- Took on shift lead duties for over 75% of closing shifts at two locations, overseeing operations and staff task flow.
- Managed nightly inventory checks and end-of-day procedures, reducing closing errors by approx. 90%.
- Prepped ingredients and food items for an estimated 200+ weekly customer orders.
- Handled customer concerns on the spot, resolving 95% of issues without needing management involvement.
- Processed up to $1,500 in transactions per shift using POS systems while maintaining order accuracy and speed.
Customer Service Representative
LCBO
Toronto
05.2022 - 08.2022
- Worked as part of a seasonal team and served up to 300 customers daily during the peak holiday season with speed and professionalism.
- Handled $2,000-$4,000 in daily transactions while following all provincial ID and alcohol sale policies.
- Maintained clean, organized displays to support seasonal sales and improve customer flow.
- Assisted with stocking and replenishment to keep over 500 product types available to customers.
- Followed strict alcohol handling protocols, including ID checks and compliance with Ontario liquor laws.
Ride Operator
Canada's Wonderland
Vaughan
09.2021 - 12.2021
- Hired as part of the fall/winter seasonal team and operated 5-7 different children's rides per shift, rotating hourly and following strict safety procedures.
- Completed 20+ ride cycles per shift, conducting pre-checks and ensuring guest safety for 100-200 guests daily.
- Performed pre-ride safety checks including visual area scans, securing seat belts and lap bars, and locking ride entrances before operation.
- Communicated safety rules clearly and contributed to maintaining a 100% incident-free ride zone.
- Maintained crowd control and line flow during high-traffic days, improving rider turnaround efficiency.
Education
Post-secondary education - Social Sciences
York University
Toronto, ON12.2023
High school diploma or GED -
Columbia International College
Hamilton, ON05.2020
Skills
- Food safety
- Cash handling
- Customer service
- Leadership
- Retail sales
Certification
Certified Food Handler – Ontario
Certificate #: 25030953B | Expires: October 2027
Languages
French, Fluent
Timeline
Sales Associate
H&M
06.2025 - Current
Career Pause
10.2023 - 05.2025
Food Service Worker
Wingstop Canada
07.2022 - 10.2023
Customer Service Representative
LCBO
05.2022 - 08.2022
Ride Operator
Canada's Wonderland
09.2021 - 12.2021
Post-secondary education - Social Sciences
York University
High school diploma or GED -
Columbia International College