Siqing(Mia) Yi

• Operational Oversight: Managed HR dashboards for 20+ locations, tracking positions, payroll, and training schedules to ensure smooth operations.

• Digital Systems Management: Maintained confidential digital files and real-time monitoring systems (including SharePoint) for nearly 1,300 employees, streamlining document management and boosting efficiency.

• Document Coordination: Automated 1,000+ offer letters via Word mail merge, collaborating with 8 team members to meet 30-day deadlines.

• Customer & Employee Support: Handled 80–100 daily inquiries via email and phone, achieving a 95% resolution rate through structured escalation protocols.

• Process Improvement: Collaborated with leadership to establish processes that improved operational efficiency and coordination.

• Administrative Efficiency: Streamlined daily tasks (copying, filing, scanning) for 100+ documents with a 98% accuracy rate.

• Invoice Processing: Processed and reconciled invoices accurately to ensure timely financial reporting.

• Front-Desk Administration: Greeted and assisted 10+ daily visitors, triaging needs and directing inquiries appropriately.

• Quality Communication: Prepared, edited, and proofread correspondence, reports, and materials to maintain high office standards.

• Front-Desk Management: Orchestrated front-desk operations for 20+ daily visitors through needs-assessment questionnaires, achieving 95% satisfaction rate via multilingual guidance (EN/JP/ZH) and automated referral system.

• Inquiry Resolution: Streamlined inquiry resolution process handling 20+ daily communications (email/phone), implementing categorized response templates that reduced resolution time by 25%.

• Correspondence Handling: Collected and forwarded daily correspondence to the relevant office, ensuring information delivery.

• Event Coordination: Attended preparatory meetings for intercollegiate events and advised on programming and event flow arrangements to ensure smooth execution.

https://www.toto.com.cn/en/

• Efficient Document Management: Organized and archived physical and digital records (e.g., product inspection reports) for quick retrieval, ensuring compliance with company policies and data standards.
• Digital System Management: Created and maintained a comprehensive digital archiving system for production data, streamlining document management and boosting overall efficiency.
• Meeting & Event Coordination: Scheduled and coordinated meetings, including venue bookings and travel logistics for domestic and international conferences, ensuring smooth event execution.
• Financial Management: Accurately reconciled accounts and processed invoices to support precise financial reporting and operational stability.
• Purchasing & Inventory Control: Managed office supply orders and maintained inventory levels to ensure seamless continuity of business operations.
• Strategic Collaboration: Collaborated with senior management on strategic planning efforts, aligning departmental goals with company objectives.
• Multi-Task Management: Successfully handled multiple high-priority tasks under strict deadlines, optimizing resource allocation.
• Stakeholder Relations: Built strong relationships with key stakeholders, fostering collaboration and mutual support.
• Team Leadership: Established team priorities, maintained schedules, and monitored performance to drive organizational success.

https://www.atstour.net/en

• Executive Support: Served as the President's primary aide by managing schedules, coordinating meetings, and arranging travel, ensuring seamless operations in the President’s office.
• Group Tour Coordination: Collaborated with the travel team to design and execute group tours, handling logistics such as reservations, contracts, and post-trip assessments to assist in the advancement of the business.
• Client Reception & Relationship Management: Hosted major client visits, including regular engagements with the hotel President, to reinforce key partnerships and deliver exceptional service.