Sipola Owusu
Etobicoke,Canada
Overview
4
4
years of professional experience
1
1
Certification
Work History
Collections Agent
MJR Capital Services
10.2023 - 01.2024
- Developed, maintained and utilized diverse client base.
- Maintained current knowledge of evolving changes in marketplace.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Customer Service Representative
Miratel Solutions
01.2023 - 09.2023
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
Receptionist Administrator
Chaplin Construction
06.2020 - 08.2022
- Monitored front areas so that questions could be promptly addressed.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Oversaw office equipment maintenance to support continuous and uninterrupted operations.
- Answered incoming calls, directing clients to individuals addressing specific needs.
Education
High School Diploma -
Humber Polytechnic
09-2023
Skills
- MICROSOFT EXCEL
- WORD
- POWERPOINT
- OUTLOOK
- GOOGLE SUITE
Certification
- CPR/AED, LEVEL BLS-RED CROSS
Timeline
Collections Agent
MJR Capital Services
10.2023 - 01.2024
Customer Service Representative
Miratel Solutions
01.2023 - 09.2023
Receptionist Administrator
Chaplin Construction
06.2020 - 08.2022
High School Diploma -
Humber Polytechnic