Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Siona Doyle-McLaughlin

Abbotsford,BC

Summary

Proven customer service expert with a history as Hotel Front Desk Agent and Receptionist at Valley Alert Lifeline Society. Skilled in payment processing and maintaining a 55 wpm typing speed, I've developed strong relationships through personalized attention, significantly enhancing repeat business.

Overview

26
26
years of professional experience

Work History

Customer Representative/Office Clerk

Valley Alert Lifeline Society
09.2022 - 06.2024
  • Assisted customers and prospective customers with enquiries over the telephone, and sometimes in-person, to create a positive customer service experience. Explained how the personal help buttons work and answered any queries.
  • Monitored Outlook email and input data entry.
  • Gathered customer information and coordinated service calls and new installations with our volunteers.
  • Posted payments to accounts and performed bank deposits.

Sales Associate

Hallmark
10.2020 - 02.2023
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Opened and closed the shop.

Cashier/Early Morning Stocker

London Drugs Ltd.
02.2012 - 09.2014
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Performed stocking duties prior to store opening, and faced & rotated product.

Sales Associate

Hallmark
10.2007 - 05.2010
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Built relationships with customers to encourage repeat business.
  • Opened and closed the shop.

Front Desk Agent

Coast Abbotsford Hotel & Suites
07.1998 - 08.2005
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.

Education

Certificate - Travel & Tourism

Lethbridge Polytechnic
Lethbridge, AB

Certificate - Secretarial Science (Admin. Asst.)

Lethbridge Polytechnic
Lethbridge, AB

Certificate - Dental Office Receptionist Program

UFV
Abbotsford, BC
02-2025

Skills

  • Payment processing
  • Customer service excellence
  • Typing speed 55 wpm
  • Order processing
  • Call handling
  • Data entry

Languages

English
Native or Bilingual

Timeline

Customer Representative/Office Clerk

Valley Alert Lifeline Society
09.2022 - 06.2024

Sales Associate

Hallmark
10.2020 - 02.2023

Cashier/Early Morning Stocker

London Drugs Ltd.
02.2012 - 09.2014

Sales Associate

Hallmark
10.2007 - 05.2010

Front Desk Agent

Coast Abbotsford Hotel & Suites
07.1998 - 08.2005

Certificate - Travel & Tourism

Lethbridge Polytechnic

Certificate - Secretarial Science (Admin. Asst.)

Lethbridge Polytechnic

Certificate - Dental Office Receptionist Program

UFV

Similar Profiles

CREATE PROFILE
Siona Doyle-McLaughlin