Sion Green
Canada
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Sagility HGS
Jamaica
10.2022 - 08.2023
- Provided excellent customer service through online platforms
- Handled customer inquiries and concerns professionally
- Communicated effectively with customers from diverse backgrounds
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Voluntary Work - Administrative Assistant
Grace Kennedy
Jamaica
06.2018 - 08.2018
- Assisted with administrative tasks to support business operations
- Worked alongside staff to improve customer service and office efficiency
Education
Diploma - Computer Programming
Durham College
Oshawa, None05-2025
CSEC Subjects - English Language, Mathematics, Information Technology, Physics, Human and Social Biology, Principles of Business
Quality Academics
Kingston, Jamaica08.2022
Skills
- Self-motivated
- Disciplined
- Strong team collaboration
- Communication skills
- Excellent time management
- Organizational abilities
- Honest
- Hardworking
- Dependable
- Adaptable
- Willing to assist others
- Problem-resolution
Languages
English
Native or Bilingual
Interests
- Passionate about balancing physical health with mental and emotional wellness
Timeline
Customer Service Representative
Sagility HGS
10.2022 - 08.2023
Voluntary Work - Administrative Assistant
Grace Kennedy
06.2018 - 08.2018
Diploma - Computer Programming
Durham College
CSEC Subjects - English Language, Mathematics, Information Technology, Physics, Human and Social Biology, Principles of Business
Quality Academics