Siok Fun Chan

• Grading and preparing student classwork and assignments for students.
• Assisting students to adhere to the Kumon Method and centre protocols.
• Exemplifying good customer service to give students and parents with an exceptional experience.
• Assisting with the enrolling process in order to give parents and children a strong start.
• Providing feedback and comments to students and communicating student progress to parents and the Instructor as needed.
• Individualizing student development tactics based on student goals and interactions with the instructor.

• Answering central telephone system promptly and directing calls accordingly.
• Greeting incoming visitors professionally, answering general questions in a friendly manner, and providing knowledgeable assistance.
• Enhancing residents and families satisfaction by promptly addressing inquiries, providing accurate information, and resolving problems and complaints.
• Maintaining a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
• Providing administrative and clerical support to staff members by handling correspondence, filing documents, data entry, photocopying, scanning, and faxing documents, distributing memos and announcements in a timely manner, and managing office supplies inventory.
• Maintaining office security by monitoring visitor access and issuing badges as needed.
• Providing cross-training and backup support in various administrative roles, when necessary.
• Assisting in the onboarding of new employees by preparing orientation materials and providing guidance on company policies.
• Handling sensitive information with discretion while maintaining strict confidentiality standards.
• Organizing, maintaining and updating information in computer databases.

Sales Support and Operations duties

• Recorded and monitored customers' Purchase Orders and liased with suppliers.
• Ensured timely invoicing to customers on a monthly basis.
• Liaised with Accounts department on costing and GP for all invoices.
• Generated monthly reports, and handled principals claims, rebates and incentives.
• Assisted the Marketing Department in events.
• Arranged and coordinated departmental and staff meetings.
• Initiated recruitment exercises to meet manpower requirements.
• Monitored and assisted in internal and external staff trainings.