Siobhan Young

• Managed daily operations of the production floor, ensuring all tasks were completed accurately and efficiently..
• Successfully managed production activities to achieve on-time shipment of orders.
• Implemented safety protocols, resulting in a decrease in workplace accidents and injuries.
• Enhanced product quality with thorough inspection protocols and timely feedback to the production team.
• Enhanced client satisfaction through timely and efficient execution of large-scale events.
• Liaised with clients to determine exact event requirements.

BC Bia Imports was a company I started before moving to Vancouver from Ireland, I moved here with the intention of importing our Irish treats to supply to Bars, Restaurants and Shops. I signed up all my customers from meetings, follow up calls and many other incentives to grow the business' reach as fast as possible. It was an exciting and an incredible journey but unfortunately due to Covid along with rising product & import costs, BC Bia closed its doors in early 2022.

• Strengthened client relationships with regular communication, timely project delivery, and high-quality services.
• Introduced new methods, practices, and systems to reduce turnaround time.
• Developed comprehensive business plans, outlining long-term goals and actionable steps toward success.
• Delivered consistent revenue growth by identifying new business opportunities and expanding service offerings.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Negotiated price and service with customers and vendors to decrease expenses and increase profit.
• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Built long-lasting client relationships through excellent customer service and consistent followups.
• Met with clients, delivering presentations, and educating on product and service.
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• Trained new team members on service processes to increase productivity.
• Explained menu options to guests, offered suggestions and took orders for food and beverages.
• Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
• Accomplished financial objectives by forecasting requirements, scheduling expenditures and preparing annual budgets.
• Determined marketing strategies
• Recruited and hired qualified candidates to fill open positions.
• Maintained adequate staffing to meet objectives within budget.
• Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
• Led team meetings and one-on-one coaching sessions to continuously improve performance.
• Monitored staff performance and addressed issues.
• Minimized staff turnover through appropriate selection, orientation and training.

• General duties included answering phones, emails, typing, filing, and other ad hoc duties
• Accounts Payable, using Quickbooks (Invoices, credit notes, Purchase orders)
• Creating Purchase order numbers
• Providing assistance to Project Managers and Coordinators
• Dealing with suppliers/contractors daily

I worked for Fulton Hogan as a Project Coordinator/administrator on the redevelopment of Port Botany, Sydney. This was a $150 million project. Fulton Hogan is a Tier One company that covers Australia, New Zealand and East Asia

My role included:

• Representing the company in a professional manner at all times, demonstrating strong interpersonal skills
• Manage Scheduling and communication between team members
• Coordinate materials and resources
• Dealing with suppliers/contractors daily
• Planning, Design and management of traffic works
• Coordinating work crew's weekly/daily
• Holding health and safety meetings with crews' onsite, raising issues and concerns with crews and dealing with them professionally
• Preparing the correct paperwork for Occupational health and safety meetings prior to work starting daily
• Weekly toolbox meeting with site crew
• Attending client meetings discussing issues, deadlines and progress, going forward with the project in the best sufficient way, being able to guide and help the client with the best direction possible
• Ensuring the project is managed effectively while meeting deadlines and expectations set out by the client
• Meetings of minutes

• Contacting new and existing corporate clients leading up to Christmas, by phone, email and in person
• Preparing customized hampers to suit each client's budgets and needs
• Customer Service, Dealing with queries and complaints in a professional manner
• Website development with our CRM provider to maintain and solve through any bugs that may arise
• Updating the website on special offers or on new/out of stock items
• Managed the eBay store
• Worked with the production team, organizing production,
• Staff roistering, stock check,
• Liaising with currier's, making sure that all hampers were dispatched on time
• The Hamper Emporium delivers Australia wide and during Christmas 2013 we produced/dispatched fifteen thousand hampers.

It was the companies third year in business.

• Every day dealings with clients, engineers, project managers, assisting in making sure all projects were on schedule and that all needs were met to get projects completed on time
• Payroll and Staff rostering
• Documented all toolbox talks and company project documents
• Invoiced clients
• Applied for all Dial before you dig, council permits and road opening licenses which were required for each specific project