Siobhan Ward
Calgary,AB
Summary
Experienced Communications Advisor with expertise in project coordination and multitasking. Played a key role in organizing events and optimizing processes, leading to improved operational efficiency. Proficient in communication and problem-solving, fostering team collaboration and achieving successful project outcomes.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Fundraising and Events Coordinator
YW Calgary
10.2022 - Current
- Assisted in the planning and execution of high-profile events like the YWHISPER Gala, contributing to raising over $1 million in the last two years to support essential community programs
- Developed and implemented communication strategies, cultivated relationships with donors, sponsors, and community partners, and created impactful marketing materials to support fundraising efforts
- Managed social media content, crafted newsletters, and developed digital communication strategies to enhance visibility, engagement, and alignment with organizational goals
Admissions Advisor
Sundance College
11.2021 - 10.2022
- Built and maintained relationships with 116 prospective students, ensuring clear and effective communication about program offerings and admission requirements
- Delivered tailored messaging to diverse audiences, aligning with institutional goals and fostering trust and engagement
- Created and shared informational materials, including email templates and follow-up documents, to streamline communication processes
Sales and Solutions Consultant
Telus Communications
10.2019 - 11.2021
- Engaged with customers to assess their needs, delivered personalized solutions, and successfully upsold TELUS products and services, resulting in increased sales and enhanced customer satisfaction
- During service interruptions or high-traffic periods, effectively communicated updates to customers to manage expectations and prevent frustration, ensuring a calm and professional response
- Managed customer escalations and concerns by diagnosing issues, providing timely solutions, and ensuring customer satisfaction while protecting the brand's reputation
Education
Bachelor's Degree - Communications, Public Relations
Mount Royal University
Calgary04-2021
Skills
- Strategic Communications Planning
- Digital Content Creation and Social Media Management
- Stakeholder Engagement and Relationship Building
- Event Coordination and Fundraising
- Proficiency in Canva, Mondaycom, Adobe Acrobat, and Blackbaud Raiser's Edge
- Issues Management and Problem-Solving
- Time Management and Multitasking
- Intermediate Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
Certification
AFP Fundamentals in Fundraising March2023
Timeline
Fundraising and Events Coordinator
YW Calgary
10.2022 - Current
Admissions Advisor
Sundance College
11.2021 - 10.2022
Sales and Solutions Consultant
Telus Communications
10.2019 - 11.2021
Bachelor's Degree - Communications, Public Relations
Mount Royal University
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