Siobhan Slevin
CHILLIWACK,BC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
19
19
years of professional experience
Work History
Walmart Vision Center Manager
Walmart
12.2024 - Current
- Managed daily operations of vision center, ensuring compliance with policies and procedures.
- Supervised staff performance, providing training to enhance team skills and customer service.
- Implemented inventory management strategies to optimize product availability and reduce waste.
- Coordinated patient scheduling and follow-up appointments, improving overall service efficiency.
- Analyzed customer feedback to identify areas for service improvement and operational efficiency.
- Delivered exceptional customer service by addressing concerns promptly and providing tailored solutions to meet individual needs.
- Coordinated scheduling for employees, ensuring optimal staffing levels during peak hours without sacrificing service quality.
- Collaborated with Optometrist to maintain regular appointment dates
Optician
Walmart Vision Center
10.2012 - 11.2025
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Instructed patients on proper insertion, removal, and cleaning techniques for contact lenses.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Operated lensometers to orient and mark uncut lenses for eyeglasses.
- Maintained safe, clean and organized environment to increase patient comfort.
- Verified and updated patient records promptly to guarantee accurate prescription information.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims, and collected balances from customers.
- Adjusted frames to fit patient faces by bending and shaping with hands, tools, and heat.
Optician
Hoedeman Optical
07.2007 - 09.2012
Education
St Pius X High School
Ottawa06.1987
Optical
Stenberg College
Surrey, BC05.2016
Skills
- Teamwork
- Verifying prescriptions
- Selecting frames
- Managing repairs
- Appointment Scheduling
- Optical orders
- Corrective lens options
- Children's eyewear
- Retail Sales
- Eyeglass aesthetics
- Progressive lens types
- Keeping patient happy to ensure return business
- Empathy and communication
Timeline
Walmart Vision Center Manager
Walmart
12.2024 - Current
Optician
Walmart Vision Center
10.2012 - 11.2025
Optician
Hoedeman Optical
07.2007 - 09.2012
St Pius X High School
Optical
Stenberg College