Summary
Overview
Work History
Education
Skills
Timeline
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Siobhan Higgins

Saint John,Canada

Summary

Results-oriented Engineering Manager focused on driving effective delivery. Experienced in building self-organized and highly collaborative teams that thrive in dynamic environments. Certified Salesforce Scrum Lead with a commitment to enhancing team engagement and fostering a culture of continuous improvement. Skilled in managing dependencies by effectively requesting, negotiating, and delivering on commitments. Proficient in leveraging data and metrics to analyze and optimize delivery, ensuring teams are aware of velocity, capacity, and impediments to success.

Overview

24
24
years of professional experience

Work History

Director of Software Engineering

Salesforce
03.2018 - Current
  • Manage multiple teams of developers, each comprising 8-10 members, to deliver projects on time and within budget.
  • Manage the delivery of new features, enhancements, and bug fixes, ensuring alignment with product roadmap and customer needs.
  • Provide leadership and direction to teams, fostering collaboration and innovation to drive productivity and achieve business objectives.
  • Support the professional growth and development of team members through mentorship, guidance, and ongoing performance management.
  • Actively participate in hiring processes, contributing to the recruitment of top engineering talent.
  • Actively participate in the design and implementation of complex cross-team projects, ensuring alignment with business goals and stakeholder requirements.
  • Certified Salesforce Scrum Lead, actively practicing and promoting Agile Methodologies to optimize team performance and project delivery.

Lead Member of Technical Services(LMTS)

Salesforce
12.2008 - 03.2018
  • Led complex projects, managing a team of 10 software developers
  • Collaborated with product management and architecture to shape detailed deliverables
  • Contributed to the design and architecture of major software components, enabling scalable and robust systems.
  • Mentored junior engineers, fostering a collaborative learning environment that led to increased team success.

Systems Analyst/Team Lead

XWave Consulting
07.2006 - 11.2008
  • Conducted detailed analysis and design using object-oriented design and development methods
  • Led a team of 3 developers
  • Produced database scripts for data modifications/updates
  • Performed unit and functional testing,
  • Provided design and implementation documentation
  • Assisted with deployments

Computer Programmer

Nokia(formerly IMagicTV)
05.2002 - 07.2006
  • Designed, prototyped and developed software for company product
  • Produced use cases and solution specifications for product features using Universal Modelling Language(UML) standards
  • Assisted clients in re-branding and customization of company product
  • Performed related support engineering such as planning, design or test environments
  • Analyzed specifications and process requirements to conceive practical designs
  • Developed solutions for design problems requiring the application of prescribed engineering methods.
  • Performed regression and system-level testing to verify software quality prior to release.

Software Programmer

Fujitsu(formerly DMR)
02.2001 - 05.2002
  • Configured and maintained Development/Production Application servers
  • Managed deployments for development and production environments
  • Prototyped design solutions and implemented these solutions in a production environment
  • Communicated with the client’s business analyst
  • Perform unit testing on all programming code
  • Debug application code and develop design solutions

Software Developer

Burntsand
11.1999 - 02.2001
  • Developed and implemented design features
  • Participated in data modelling process based on business analysis outcomes
  • Assisted with technical writing and all related product documentation
  • Researched new technologies and provided Proof of Concept to determine best possible design solution

Education

Saint John High School
Saint John, NB

AIT with Distinction, Computer Programming - Information Technology

ITI Moncton
Moncton, NB
01.1999

Bachelor of Arts - English

St. Francis Xaver University
Antigonish, NS
01.1992

Skills

  • People Management
  • People Development
  • Team Leadership
  • Software Development
  • Agile Methodologies
  • Project Planning
  • Software development life cycle
  • Critical Thinking

Timeline

Director of Software Engineering

Salesforce
03.2018 - Current

Lead Member of Technical Services(LMTS)

Salesforce
12.2008 - 03.2018

Systems Analyst/Team Lead

XWave Consulting
07.2006 - 11.2008

Computer Programmer

Nokia(formerly IMagicTV)
05.2002 - 07.2006

Software Programmer

Fujitsu(formerly DMR)
02.2001 - 05.2002

Software Developer

Burntsand
11.1999 - 02.2001

Saint John High School

AIT with Distinction, Computer Programming - Information Technology

ITI Moncton

Bachelor of Arts - English

St. Francis Xaver University

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Siobhan Higgins