Summary
Overview
Work History
Education
Skills
Timeline
Generic

Siobhan Clifford

Vancouver,Canada

Summary

With over 13 years of experience in customer-focused service roles, I am a cheerful, hardworking professional with sharp observation skills. I thrive both independently and as part of a team, consistently bringing positivity and dedication to every task. I’m seeking a challenging opportunity with an exciting employer where I can continue to grow, expand my skills, and contribute meaningfully. Known for motivating teams and fostering a supportive, positive atmosphere, I have a proven ability to drive results and achieve ambitious goals.

Overview

5
5
years of professional experience

Work History

Front Desk Receptionist

Sonder by Marriott
Vancouver, Canada
10.2024 - Current
  • Skilled in welcoming and assisting guests by providing accurate information and ensuring a warm, positive first impression.
  • Implementing feedback systems to improve guest experiences and operational efficiency.
  • Delivering exceptional guest experiences, resolving issues promptly, and maintaining a high satisfaction rating.
  • Providing online customer support to assist all our guests with any questions or concerns they may have.
  • Quality assessing rooms to ensure they meet high standards of cleanliness and presentation before guest check-ins.

Supervisor/Bartender/Server

Amsterdam Brewhouse
Toronto, Canada
07.2022 - 07.2024
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Maintained full product knowledge of the menu and beers that were brewed in house.
  • Recording drinks and food orders, serving guests to the highest standard.
  • Always mindful of sanitation and safety considerations while handling food.

Media Lounge Attendant

MSLE
Toronto, Canada
12.2022 - 05.2023
  • Coordinated with catering staff to ensure timely delivery of fresh food items according to guest preferences.
  • Responsible for setting up and maintaining the buffet area for athletes room and media room, ensuring it was clean, well-organized, well labelled and fully stocked to meet their dietary needs and event schedules.
  • Prioritized presentation, accessibility, and a smooth flow of service to create a welcoming and efficient dining experience.
  • Ensured compliance with safety regulations by conducting routine inspections of lounge facilities and equipment.

Retail Store Supervisor

Centra
Kerry, Ireland
06.2020 - 06.2022
  • Boosted store sales through effective merchandising and strategic product placement.
  • Oversaw daily cash handling procedures, ensuring accuracy in transactions and minimizing loss prevention risks.
  • Monitored staff scheduling to ensure optimal coverage during peak hours while adhering to labor cost guidelines set forth by corporate policies.
  • Resolved escalated customer complaints with professionalism and empathy, ultimately preserving brand reputation and loyalty among patrons.

Education

Media - Specifying in Radio

Coláiste Stiofáin Naofa
Cork City, Ireland
06.2018

Social Studies -

Tralee Community College
Ireland
05.2013

Skills

  • Leadership
  • Problem solving
  • Customer service
  • Cash handling
  • Guest relations
  • Conflict resolution
  • Active listening
  • Team collaboration
  • Positive attitude under pressure
  • Food safety handling
  • Smart Serve

Timeline

Front Desk Receptionist

Sonder by Marriott
10.2024 - Current

Media Lounge Attendant

MSLE
12.2022 - 05.2023

Supervisor/Bartender/Server

Amsterdam Brewhouse
07.2022 - 07.2024

Retail Store Supervisor

Centra
06.2020 - 06.2022

Media - Specifying in Radio

Coláiste Stiofáin Naofa

Social Studies -

Tralee Community College
Siobhan Clifford