Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sinto Antony

Thunder Bay

Summary

Proven leader in aviation and public safety with a track record of enhancing on-time performance and safety at Wasaya Airways. Skilled in hazardous materials handling and problem-solving, I've boosted team productivity and morale through effective mentorship and communication. Achieved significant improvements in operational efficiency and safety compliance across multiple roles.

Overview

5
5
years of professional experience

Work History

Lead Ramp Agent

Wasaya Airways
10.2023 - Current
  • Managed aircraft pushback operations, ensuring safe execution while maintaining schedule integrity.
  • Minimized operational errors with thorough pre-flight inspections of aircraft exterior and ground support equipment.
  • Increased on-time performance through proactive identification and resolution of potential issues prior to departure.
  • Boosted team morale by fostering a positive work environment and providing clear communication channels.
  • Enhanced ramp safety by consistently enforcing proper procedures and guidelines.
  • Provided mentorship to new hires, resulting in quicker integration into the team''s workflow and increased productivity levels among junior staff members.

Ramp Agent

Maintair Aviation Services
03.2023 - Current
  • Communicated safety updates to staff to promote awareness and adherence to protocols.
  • Member of Safety committee
  • Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
  • Guided aircraft into and out of parking positions using hand signals.
  • Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.

Home Support Worker

ParaMed Home Health Care
05.2021 - 03.2023
  • Provided emotional support and companionship to patients, improving overall well-being.
  • Operated electronic lifting devices to safely transfer patients with mobility issues.
  • Used home healthcare software to document patient care activities and update medical records.
  • Monitored patients for changes in condition, promptly reporting any concerns to healthcare providers.
  • Utilized blood pressure monitors to regularly check and record vital signs for patients.

Lead CSR

Esso On The Run
01.2020 - 05.2021
  • Assisted in the development of training materials to standardize employee knowledge and performance.
  • Enhanced customer satisfaction by addressing inquiries and resolving issues promptly.
  • Developed troubleshooting guides that reduced resolution time for common customer complaints.
  • Established rapport with customers through active listening skills, empathetic responses, and genuine interest in their needs.
  • Streamlined communication between departments for improved efficiency and customer experience.

Public Safety Officer

Confederation College
09.2019 - 12.2019
  • Maintained accurate records of incidents and actions taken during shifts, contributing to effective communication between team members and supervisors.
  • Patrolled assigned areas on foot or by vehicle.
  • Monitored surveillance systems for potential threats or suspicious behavior around critical infrastructure, reporting findings to appropriate authorities for further investigation.
  • Participated in ongoing training sessions to stay up-to-date on best practices in public safety operations and procedures.

Education

Ontario College Graduation Certificate - Engineering Businesss And Safety Management

Confederation College
Thunder Bay, None
12-2019

Skills

  • Hazardous materials handling
  • Report preparation
  • Emergency response
  • Safety regulations
  • Problem-solving
  • Time management
  • Multitasking and organization
  • Baggage handling
  • Incident reporting
  • Load planning

Languages

English
Full Professional

Timeline

Lead Ramp Agent

Wasaya Airways
10.2023 - Current

Ramp Agent

Maintair Aviation Services
03.2023 - Current

Home Support Worker

ParaMed Home Health Care
05.2021 - 03.2023

Lead CSR

Esso On The Run
01.2020 - 05.2021

Public Safety Officer

Confederation College
09.2019 - 12.2019

Ontario College Graduation Certificate - Engineering Businesss And Safety Management

Confederation College

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Sinto Antony