SINTHUJA ANUSHAN
Scarborough,Canada
Summary
Administrative professional with extensive experience at Northernelite Mortgage Group, recognized for exceptional critical thinking and organizational skills. Improved workflow efficiency, significantly reducing loan processing times while maintaining regulatory compliance. Effective communicator skilled in fostering client relationships and training teams, promoting a culture of excellence and integrity.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Northernelite Mortgage Group
Markham, Canada
08.2024 - Current
- Effectively managed mortgage loan applications by gathering, verifying, and organizing required documentation, ensuring timely submission.
- Built and maintained strong relationships with clients, providing excellent customer service by addressing inquiries, and guiding them through the mortgage process.
- Ensured all loan files complied with regulatory guidelines and company policies, reducing errors, and expediting loan approvals.
- Streamlined administrative tasks and improved workflow efficiency by implementing new organizational systems, leading to faster loan processing times.
- Maintained accurate records and updated client information in databases, contributing to seamless document management and audit readiness.
Operations Lead
HATTON NATIONAL BANK
Colombo, Sri Lanka
05.2012 - 12.2023
- Monitored financial and customer information to prevent breaches and data misuse.
- Verified transaction details to identify fraudulent activities.
- Approved financial transactions, including international payments and trade services.
- Prepared customer balances, statements, and income tax certificates.
- Reconciled bank office accounts to ensure accuracy.
- Handled inquiries from clients and higher authorities efficiently.
- Trained and supervised junior staff, enhancing team performance.
- Cultivated strong relationships with retail and corporate clients.
Education
Post Graduate Certificate - Financial Planning
Seneca College
North York, ON08-2025
Postgraduate Certificate - Human Resource Management
Seneca College
North York, ON12.2024
MASTER OF BUSINESS ADMINISTRATION - PGD IN STRATERGIC MANAGEMENT AND LEADERSHIP
University of Gloucestershire
Colombo, LK01.2020
HND - Business Management
Business Management
ICBT, Colombo, Sri Lanka01.2018
Skills
- Critical thinking and problem solving
- Time management
- Microsoft Office Suite
- Banking software proficiency
- Communication skills
- Interpersonal skills
- Organizational abilities
- Confidentiality and ethics
- Team collaboration
- Adaptability and flexibility
- Analytical skills
- Financial data analysis
- Decision making
Certification
Mortgage Agent Course, Completed
Languages
- English, Fluent
- Tamil, Fluent
- Sinhala, Fluent
Personal Details
18, 12
Timeline
Administrative Assistant
Northernelite Mortgage Group
08.2024 - Current
Operations Lead
HATTON NATIONAL BANK
05.2012 - 12.2023
Post Graduate Certificate - Financial Planning
Seneca College
Postgraduate Certificate - Human Resource Management
Seneca College
MASTER OF BUSINESS ADMINISTRATION - PGD IN STRATERGIC MANAGEMENT AND LEADERSHIP
University of Gloucestershire
HND - Business Management
Business Management
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