Sinthiya Imam

• Handled inbound customer service calls with professionalism and efficiency.

• Actively listened to client concerns, identified issues, and provided timely solutions.

• Addressed and resolved service-related problems, ensuring high customer satisfaction.

• Maintained accurate records of customer interactions and service resolutions.

• Escalated technical or complex issues to appropriate departments when necessary.

• Demonstrated strong communication skills in both routine and high-pressure situations.

• Followed company protocols while ensuring customer safety and service reliability.

• Built and maintained positive relationships with clients, contributing to customer retention.

• Conducted outbound calls to collect survey data on behalf of government agencies.

• Followed scripts accurately while maintaining a professional tone.

• Entered responses with attention to detail and confidentiality.

• Met daily call and survey targets consistently.