Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sinqobile Moyo

Cornwall,Ontario

Summary

Detail-focused Data Analyst with knowledge in data warehousing, process validation and business needs analysis. Proven to understand customer requirements and translate into actionable project plans. Dedicated and hard-working with passion for Big Data.

Overview

10
10
years of professional experience

Work History

Data Analyst

Legacy Real Estate
01.2021 - 07.2022
  • Data Analysis and Visualization: Utilized advanced data analysis techniques and visualization tools to extract insights and present complex real estate data in clear and concise manner to stakeholders
  • Market Research and Trend Analysis: Conducted comprehensive market research and trend analysis to identify patterns, opportunities, and risks in real estate market, enabling data-driven decision-making
  • Data Collection and Management: Collected, cleansed, and maintained large datasets from various sources, ensuring data accuracy and integrity for analysis purposes
  • Performance Metrics and KPIs: Developed and monitored key performance indicators (KPIs) to track real estate market performance, property sales, rental rates, and other relevant metrics, providing valuable insights for business strategies
  • Forecasting and Predictive Analytics: Employed statistical models and forecasting techniques to predict real estate market trends, property values, and rental rates, enabling accurate forecasting for investment and decision-making
  • Data-driven Insights: Translated complex data into actionable insights, enabling stakeholders to make informed decisions on pricing, marketing strategies, and investment opportunities
  • Competitive Analysis: Conducted competitive analysis by gathering and analyzing data on competitor properties, market positioning, and pricing strategies, providing competitive edge in real estate market
  • Data Visualization Tools: Utilized data visualization tools such as Tableau, Power BI, or Excel to create visually appealing and interactive dashboards and reports, enabling easy interpretation and communication of data insights
  • Process Improvement: Identified inefficiencies in data collection, analysis, or reporting processes, and implemented improvements to enhance efficiency, accuracy, and timeliness
  • Collaboration and Presentation: Collaborated with cross-functional teams, including real estate agents, marketing professionals, and executives, to deliver data-driven insights and presentations, effectively influencing strategic decisions.
  • I conducted data analysis using comparison through digital and manual comparison of housing prices and designs to prepare forecasts and identify trends to improve our productivity and increase sales
  • Managed to keep database library in company organized and accessible using SQL Query Tools such as MySQL and SQL database 2017 this fast tracked our daily activities and handovers were less of a hassle
  • Created data visualizations with Excel and Power BI for our monthly Power Point presentations
  • Tracked KPI (key performance indicators) of employees with the use of Power BI
  • Calculated weekly, monthly and yearly property sales through use of tools such as Excel, SQL, Power BI and Python
  • Leveraged software such BI to compile and model data that was understandable and could be interpreted through different departments of organization for all stake holders to be kept updated this increased performance immensely.

Realtor
12.2019 - 12.2021
  • Sales and Negotiation: Demonstrated track record of successfully closing real estate transactions through effective sales techniques and skilled negotiation, resulting in satisfied clients and increased revenue
  • Market Analysis: Conducted thorough market analysis to identify trends, pricing strategies, and competitive landscapes, enabling informed decision-making and effective property marketing
  • Client Relationship Management: Cultivated strong and trusting relationships with clients, providing personalized service and guidance throughout buying or selling process, resulting in repeat business and referrals
  • Property Marketing: Developed and executed comprehensive marketing plans for properties, leveraging various channels such as online listings, social media, professional photography, and staging, to maximize exposure and attract potential buyers
  • Contract Preparation and Management: Prepared accurate and legally compliant contracts, ensuring all terms and conditions were clearly outlined and negotiating terms with all parties involved
  • Efficiently managed contracts through to completion
  • Market Trends and Education: Kept abreast of industry trends, market changes, and legal regulations, continuously expanding knowledge to provide clients with up-to-date information and guidance
  • Lead Generation: Utilized variety of lead generation strategies, including networking, referrals, prospecting, and digital marketing, to identify and engage potential buyers or sellers, resulting in a robust pipeline of leads
  • Customer Service Excellence: Delivered exceptional customer service, ensuring prompt communication, addressing concerns, and providing comprehensive support to clients throughout real estate transaction
  • Real Estate Market Presentations: Conducted professional and persuasive presentations to clients, showcasing market insights, property values, and potential returns on investment, influencing decision-making in their real estate transactions
  • Real Estate Compliance: Adhered to legal and ethical standards, ensuring compliance with real estate regulations, fair housing
  • Presented properties by attending viewings with potential buyers to address questions or concerns
  • Drafted and completed various agreements of sales templates to facilitate current and upcoming sales
  • These sales were inclusive but not limited to Condos, apartments, Houses, building, Land all commercial and residential
  • Successfully made transactions with use of high CX skills
  • Networked with industry contacts mainly Real Estate investors to expand knowledge of real estate markets and best practices
  • Managed sales pipeline by actively following up with prospects and hot leads by initiating phone calls
  • Called or emailed lapsed clients to inquire about continuing needs
  • Verified accuracy of documentation and fund disbursements for sales.

Real Estate Agent

Matrix Realty
06.2018 - 12.2021

CX and Consultant

01.2019 - 11.2019
  • Customer Experience Strategy: Developed and implemented a comprehensive customer experience strategy to enhance satisfaction, loyalty, and retention among real estate clients
  • Customer Journey Mapping: Mapped out customer journey, identifying touchpoints and opportunities for improvement at each stage, from initial contact to post-purchase follow-up of Customer Analysis: Gathered feedback from customers through surveys, interviews, and other feedback mechanisms to understand their needs, preferences, and pain points
  • Customer Satisfaction Improvement: Analyzed customer feedback to identify areas for improvement and implemented initiatives to address pain points, resulting in increased customer satisfaction scores
  • Training and Development: Conducted training sessions for real estate agents and staff to enhance their customer service skills, ensuring consistent delivery of exceptional experiencesComplaint Resolution: Developed and implemented effective complaint resolution processes to handle customer issues promptly and professionally, minimizing negative impact and turning dissatisfied customers into advocates
  • Customer Engagement Programs: Designed and implemented customer engagement programs, including newsletters, loyalty programs, and special events, to foster stronger relationships and repeat business
  • Data-driven Decision Making: Leveraged customer data and analytics to drive strategic decision-making, identify trends, and personalize experiences for customers
  • CRM Implementation: Led implementation of customer relationship management (CRM) system to streamline customer data management, enhance communication, and improve customer service
  • 10
  • Continuous Improvement: Implemented a culture of continuous improvement by monitoring customer feedback, tracking performance metrics, and initiating process improvements to deliver exceptional experiences
  • Served as local real estate expert, advising customers on market dynamics and home prices
  • Acquired new customers using social media platforms, counseled clients and identified purchasing needs to deliver relevant real estate investments
  • Generated lists of properties compatible with buyers' needs and financial resources
  • Facilitated real estate purchases by reviewing listings, accompanying clients to properties and communicating sale conditions
  • Planned and coordinated open house events to move properties
  • Coordinated appointments with prospective buyers to showcase different properties.

Advertising Department
06.2018 - 12.2018
  • Advertised properties to general public via networking, brochures, ads and multiple listing services to maximize exposure
  • Promoted property sales through advertisements, open houses and participation in multiple listing services
  • Placed current listings on property websites within region while filtering out sold items from website
  • Advertising Strategy: Developed and implemented effective advertising strategies to promote real estate properties and maximize brand exposure
  • Market Research: Conducted thorough market research to identify target audiences, understand competitor strategies, and identify emerging trends in real estate industry
  • Creative Campaigns: Created compelling and visually appealing advertising campaigns that effectively showcased properties and attracted potential buyers or renters
  • Digital Advertising: Utilized digital marketing platforms, such as social media advertising, Google Ads, and email marketing, to reach a wider audience and drive engagement
  • Copywriting and Content Creation: Wrote persuasive and engaging copy for advertisements, property descriptions, and promotional materials, effectively highlighting key selling points and benefits
  • Ad Performance Analysis: Monitored and analyzed advertising campaign performance, including click-through rates (CTR), conversion rates, and return on investment (ROI), and made data-driven adjustments to optimize results
  • Collaboration and Coordination: Worked closely with real estate agents, photographers, graphic designers, and other stakeholders to ensure cohesive branding and messaging across all advertising channels
  • Print Advertising: Designed and coordinated production of print advertisements for newspapers, magazines, and other print media, effectively targeting specific demographics
  • Budget Management: Managed advertising budgets, ensuring efficient allocation of resources and maximizing impact of campaigns while maintaining cost-effectiveness
  • Tracking and Reporting: Utilized analytics tools to track effectiveness of advertising efforts, prepared regular reports on campaign performance, and presented findings to stakeholders and management.

Jewelry Sales Associate

Aurex Holdings
09.2012 - 04.2015
  • Displayed merchandise by arranging in appealing ways to boost sales.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Learnt great understanding of jewelry types and values
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Asked open-ended questions to determine exactly what customers required, available budgets and target recipient for each purchase.
  • Replenished merchandise from inventory during downtime when stock became low.
  • Informed customers of upcoming promotions.
  • Attended company trainings and seminars on such topics as customer engagement strategies, marketing and promotions and attaining sales goals and milestones.

Education

Certificate of Completion: Immersive Data Analytics - undefined

BlackTECH Academy

Associate of Science - Business Management Studies

University Of Zimbabwe
11.2008

Skills

  • Attention to Detail
  • Data Visualization and Presentations
  • Data Analysis
  • Jewelry Sales And Marketing
  • Real Estate Sales And Legalities
  • Analytical Problem Solving
  • BI Tool and System Design
  • Data Summaries
  • Customer Communication

Timeline

Data Analyst

Legacy Real Estate
01.2021 - 07.2022

Realtor
12.2019 - 12.2021

CX and Consultant

01.2019 - 11.2019

Real Estate Agent

Matrix Realty
06.2018 - 12.2021

Advertising Department
06.2018 - 12.2018

Jewelry Sales Associate

Aurex Holdings
09.2012 - 04.2015

Certificate of Completion: Immersive Data Analytics - undefined

BlackTECH Academy

Associate of Science - Business Management Studies

University Of Zimbabwe

Similar Profiles

CREATE PROFILE
Sinqobile Moyo