SINMILOLUWA BABATUNDE
TORONTO,Ontario
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
8
8
years of professional experience
Work History
Driver
BOLT (TAXIFY) / UBER
LAGOS , LAGOS
11.2019 - 06.2023
- Delivered packages to customers in a timely and efficient manner.
- Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition.
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
- Transported clients to specified destinations safely and on-time.
- Reviewed work orders to perform freight movement and deliveries.
- Drove trucks to and from job sites to deliver supplies.
- Picked up clients from specific locations to transport and drop off at destinations.
- Monitored traffic conditions and applied defensive strategies to avoid accidents.
- Secured merchandise, avoiding damage during transportation.
- Delivered goods and services to customers on time and in excellent condition.
Site Supervisor
SEADOL CONSTRUCTION COMPANY
LAGOS, LAGOS
02.2016 - 05.2019
- Managed and supervised a team of 10+ site staff members to ensure safety, quality control and efficient operations.
- Organized daily workflow for the team, ensuring tasks were completed on time and within budget.
- Scheduled and coordinated resources for all maintenance activities in order to meet project deadlines.
- Conducted regular inspections of work sites to ensure compliance with safety regulations, including hazard identification and risk assessment.
- Ensured that all personnel wore appropriate personal protective equipment while working at construction sites.
- Coordinated material deliveries from suppliers according to project needs.
- Inspected finished products upon completion; ensured quality standards were met before final sign off was given.
Customer Service Representative
MILES MAGAZINE / BFGVM CHURCH
Toronto, ON
10.2019 - 09.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Set up and activated customer accounts.
Cleaning Manager
Sutherland-Chan School of Massage Therapy
Toronto, ON
06.2023 - Current
- Developed and implemented cleaning processes to ensure consistent and high-quality results.
- Organized and managed staff of cleaners, assigning tasks and monitoring performance.
- Reviewed daily timesheets submitted by cleaners to ensure accuracy of hours worked.
- Maintained records of service requests from clients regarding specific cleaning requirements.
- Verified each completed room against standard plans to maintain consistency.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
Education
High School Diploma -
Masha Music Academy
ABUJA05.2021
Some College (No Degree) - English Language
FOUNTAIN OF KNOWLEDGE
LAGOS High School Diploma -
LOYOLA COLLEGE
LAGOSSkills
- Complaint Resolution
- Consultative Sales
- Scheduling
- Account Updating
- Appointment Scheduling
- Paperwork Processing
- Customer Relationship Management (CRM)
- Client Relations
- Call Center Operations
- Filing
- Customer Service
- Problem Resolution
- Professional telephone demeanor
- Complaint resolution
- Sales expertise
- Technical Support
- Multi-line phone talent
- Account management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Cleaning Manager
Sutherland-Chan School of Massage Therapy
06.2023 - Current
Driver
BOLT (TAXIFY) / UBER
11.2019 - 06.2023
Customer Service Representative
MILES MAGAZINE / BFGVM CHURCH
10.2019 - 09.2023
Site Supervisor
SEADOL CONSTRUCTION COMPANY
02.2016 - 05.2019
High School Diploma -
Masha Music Academy
Some College (No Degree) - English Language
FOUNTAIN OF KNOWLEDGE
High School Diploma -
LOYOLA COLLEGE
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