SINJA KAELIN
Delta,BC, V4K 1J2,
Summary
Hardworking and reliable candidate with strong communications skills. Fluent in English and German. Nearly 5 years of customer service experience. Has been a part of the Joint Health and Safety Committee for 4 years.
Overview
3
3
years of professional experience
Work History
Deli Manager
Fresh St. Market
01.2023 - Current
- Trained, supervised, and evaluated deli staff to align compliance with health and safety regulations
- Achieved high customer satisfaction ratings with thorough training and effective customer service policies
- Analyzed customer feedback to identify areas of improvement and evaluated performance over time
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues
- Developed pricing strategies to maximize profits while maintaining customer satisfaction.
Deli Supervisor
Fresh St. Market
07.2020 - 12.2022
- Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety
- Controlled inventory costs by carefully managing portion control, ordering, and reducing waste
- Kept work areas clean, neat, and sanitized to prevent possible illness or injury among coworkers and customers
- Create a welcome environment for customers and coworkers.
Host/Expediter
The Barley Merchant
06.2021 - 06.2022
- Delivered exceptional level of service to each customer by listening to concerns and answering questions
- Maintained energy and enthusiasm in fast-paced environment
- Assisted managers with quickly resolving service- and food-related issues.
Education
Business Diploma -
University of The Fraser Valley
Abbotsford, BC09.2023
High School Diploma -
Fleetwood Park Secondary School
06.2019
Skills
- Team Player
- Self-Motivated
- Communication
- Flexibility
- Leadership
- Critical Thinking & Problem Solver
- Time Management
- Naturally Empathetic
Accomplishments
- FoodSafe Level 1
- First Aid/CPR Level 1
- Serving It Right
- Joint Health and Safety committee
Refrences
Laura Wood
Email: laurastrong16@icloud.com
Timeline
Deli Manager
Fresh St. Market
01.2023 - Current
Host/Expediter
The Barley Merchant
06.2021 - 06.2022
Deli Supervisor
Fresh St. Market
07.2020 - 12.2022
Business Diploma -
University of The Fraser Valley
High School Diploma -
Fleetwood Park Secondary School
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