Sinim Khokhar
Pickering,Canada
Summary
Customer-focused professional with extensive experience in administrative support, customer service, and communication. Proven ability to manage multiple tasks in fast-paced environments, resolve complex customer inquiries, and deliver exceptional service. Proficient in utilizing technology to streamline processes and enhance customer satisfaction. Fluent in English, Punjabi, Urdu, and Hindi, with a strong ability to interact empathetically with diverse populations. Talented pattern making professional with design and production experience. Detail-oriented and systematic in creating high-quality work. Good communication and teamwork abilities dedicated to maximizing efficiency and eliminating process bottlenecks.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Teaching Assistant
Edukids Childcare
Pickering, Ontario
01.2024 - Current
- Supervised children and participated with children in activities.
- Provided one-on-one support for special needs students.
- Notified instructors of errors or problems with assignments.
- Assessed student learning styles and understanding of material to redirect and optimize teaching strategies.
- Maintained accurate records of student attendance, grades, and behaviour reports.
- Distributed books, papers, and pencils to students.
- Implemented strategies designed to help struggling learners understand difficult concepts.
- Managed classroom supplies inventory including textbooks, manipulatives and audiovisual equipment.
- Coordinated with teachers to identify and support students with special needs.
- Participated in formulating Individual Education Plans.
- Ensured children’s safety and well-being, fostering a secure and inclusive learning environment.
- Facilitated healthy habits during children's meals, nap times, and toileting.
- Encouraged constructive social engagement among students.
- Promoted a workplace that valued empathy, personal development, and mutual respect.
Frontline Server
Viva Pickering Retirement Home
Pickering, Canada
08.2020 - 09.2021
- Provided excellent customer service and residential care, which aided in easing the stressful environment while residents were mentally distressed due to the pandemic
- I loved spending time with them and being able to provide them the care and attention they desired
- I have a heart for seniors and elderly whose families are unable to attend to them and I had the opportunity to assist them with meals and give them time to talk about their past experiences
- I was able to build strong relationships with the residents and they truly enjoyed my company
- This brought a smile on their face and it was a pleasure to see them happy
- Enjoyed small chats during meal times and hearing about their stories
- Delivered exceptional customer service and residential care during the pandemic when delivering meals to seniors and other residents in the building
- Assisted residents in selecting meals and beverages, accommodating dietary needs and allergies
- Developed rapport with residents, particularly those with Alzheimer's and dementia, enhancing their dining experience
- Managed financial transactions and supported other restaurant operations
- Tailored orders to address customer allergies and gluten concerns.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Team Lead
McDonald's
Pickering, Canada
06.2019 - 09.2019
- Led a team to provide superior customer service in a high-volume, fast-paced environment
- Resolved customer inquiries and complaints effectively, ensuring satisfaction and loyalty
- Managed multiple responsibilities, including team coordination, front-line service, and order accuracy
- Developed leadership and organizational skills to maintain smooth daily operations
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Ensured compliance with industry standards and regulations.
- Managed conflict resolution within the team to maintain a positive work environment.
Co-op Student-Admin/Receptionist
Lapsley Physiotherapy Clinic
Scarborough, Canada
02.2019 - 06.2019
- Handled inbound and outbound calls, addressing patient inquiries and scheduling appointments
- Demonstrated empathy and professionalism when interacting with patients from diverse backgrounds
- Organized and maintained patient records, ensuring compliance with confidentiality standards
- Supported a multidisciplinary team to enhance patient care delivery
- Educated patients on clinic procedures, fees, and insurance information
Education
Honours Bachelor of Arts - Health Studies/Health Policy, Sociology, Health Humanities
University of Toronto Scarborough
Scarborough, Ontario06.2024
Skills
- Strong communication and interpersonal skills
- Exceptional customer service abilities
- Conflict resolution
- Creative problem-solving
- Experienced in working within call centre environments
- Experienced in fast-paced environments
- Proficient in Microsoft Office Suite
- Proficient in internet applications
- Accurate data entry
- Typing speed of 35 WPM
- Multitasking
- Organizational skills
- Knowledge of medical terminology
- Patient care coordination
Certification
CPR and First Aid AED Level C Certified
Hobbies and Interests
- Public speaking and content creation with a focus on cooking and wellness
- Passionate about healthcare, medical administration, and customer service
- Enjoys traveling, sports, and exploring innovative ways to make daily life more efficient
Languages
- Proficient in English
- Punjabi
- Urdu
- Hindi
Timeline
Teaching Assistant
Edukids Childcare
01.2024 - Current
Frontline Server
Viva Pickering Retirement Home
08.2020 - 09.2021
Team Lead
McDonald's
06.2019 - 09.2019
Co-op Student-Admin/Receptionist
Lapsley Physiotherapy Clinic
02.2019 - 06.2019
Honours Bachelor of Arts - Health Studies/Health Policy, Sociology, Health Humanities
University of Toronto Scarborough
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