Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Certification
Timeline
Generic

Harshdeep Singh

Toronto,ON

Summary

Dynamic professional with experience at Best Buy Canada, specializing in client relationship management and Point-of-Sale (POS) systems. Passionate about leading large-scale initiatives, managing end-to-end product lifecycles, and delivering impactful solutions in a fast-paced, agile environment. Strategic thinker with a strong focus on enhancing customer experiences and driving project success through effective stakeholder communication.

Overview

4
4
years of professional experience
1
1
Certification

Work History

In-Store Service Agent

Best Buy Canada
10.2023 - Current
  • Utilized strong communication skills to effectively address customer concerns and provide solutions that met their needs.
  • Gained deep knowledge of POS systems and their impact on in-store shopping experiences.
  • Demonstrated adaptability by quickly learning new systems, tools, and procedures as needed for optimal performance.
  • Assisted clients with inquiries, resolving issues promptly and professionally for improved client relations.
  • Assisted in training new team members on company policies, procedures, and best practices for successful integration into the team.
  • Diagnose and troubleshoot a wide range of hardware and software issues, ensuring prompt and accurate resolutions.
  • Customize user experiences and workflows by working with technical teams to align with client needs.
  • Collaborate with Geek Squad members and store associates to ensure a seamless and efficient service experience.

Application Consultant

Q-Mation
12.2021 - 10.2022
  • Worked in an Agile environment as an Application Consultant. Led training sessions for end-users to ensure a smooth transition to new applications and systems.
  • Implement HMI, SCADA and MES solutions using AVEVA (Wonderware) toolset including System Platform, InTouch and Workflow.
  • Analyze and visualize data from PLCs using MS SQL Server, Reporting Services and C#.
  • Manage the entire life cycle of a capital project including, planning, designing, developing, testing, and deploying.
  • Simplified and communicated technical concepts to non-technical stakeholders.

Junior Software Engineer

Travelopod Inc.
09.2021 - 12.2021
  • Collaborated with a cross-functional team to develop and maintain web-based travel booking applications, ensuring seamless user experiences.
  • Contributed to daily scrum meetings with team updates.
  • Maintained clear communication with project stakeholders, ensuring alignment on goals and expectations.
  • Assisted in the design and implementation of new features, adhering to Agile methodologies for timely and iterative software delivery.
  • Integrated and maintained RESTful APIs to fetch and display real-time travel information (flights, accommodations, and activities) from external providers, ensuring accurate and upto-date data for users.

Education

Project Management

Centennial College
Toronto, ON
01-2024

Bachelor of Science - Computer Science

Purdue University
West Lafayette, Indiana
01-2021

Skills

  • POS systems
  • Agile & Scrum Methodologies
  • Client relationship management
  • Stakeholder Communication
  • Cross-Functional Collaboration
  • Project management
  • Strategic Thinking
  • Retail Technology & Operations
  • Adaptability in a Fast-Paced Environment
  • MS Office
  • Trello
  • Git

Languages

English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual

Affiliations

  • PMI TORONTO

Certification

CSPO and PMP Aspirant

Timeline

In-Store Service Agent

Best Buy Canada
10.2023 - Current

Application Consultant

Q-Mation
12.2021 - 10.2022

Junior Software Engineer

Travelopod Inc.
09.2021 - 12.2021

Project Management

Centennial College

Bachelor of Science - Computer Science

Purdue University

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Harshdeep Singh