Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Singh Harjot

Surrey,BC

Summary

Adept at customer service management and cash handling, I enhanced guest satisfaction and streamlined check-in processes at Swissport. My proactive approach in resolving passenger issues and mentoring new hires at Mayfair Lakes Golf And Country Club showcases my strong organizational skills and leadership. Achieved significant improvements in operational efficiency and customer service quality, embodying a blend of technical proficiency and empathetic communication.

Offering strong communication skills and dedication to customer satisfaction in fast-paced environments. Brings understanding of travel procedures and proficiency in handling ticketing systems and managing passenger concerns. Ready to use and develop problem-solving and organizational skills in [Desired Position] role.

Experienced with passenger service processes, including check-in, boarding, and customer assistance. Utilizes effective communication and problem-solving skills to address passenger needs and ensure smooth operations. Knowledge of airline regulations and procedures to maintain compliance and safety.

Experienced Passenger Service Supervisor adept at training, scheduling and leading team members to provide exceptional support. Investigates and resolves routine and complex passenger and service issues independently.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Passenger Service Agnet

Swissport
10.2024 - Current
  • Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
  • Resolved passenger issues with empathetic communication and effective problem-solving techniques.
  • Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
  • Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
  • Efficiently processed travel documents, verifying identification accuracy according to security protocols before boarding flights.
  • Contributed to the achievement of on-time departure goals through efficient gate management processes.
  • Demonstrated adaptability by adjusting quickly to changes in flight schedules or gate assignments.
  • Announced flight status updates and information about gate changes over PA system.

Server Trainer

Mayfair Lakes Golf And Country Club
06.2022 - 01.2024
  • Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
  • Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
  • Maintained cleanliness standards throughout dining areas, contributing to a positive dining experience for guests.
  • Assisted in new server onboarding and orientation to cultivate seamless transitions.
  • Collaborated with kitchen staff to ensure timely delivery of meals, maintaining a high level of guest satisfaction.
  • Updated training protocols in line with latest hospitality trends, ensuring team's skills were current and competitive.
  • Improved customer satisfaction with personalized training methods tailored to each server's learning style.

Night Auditor

, Sandman Hotel Groups
03.2021 - 08.2024
  • Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
  • Oversaw night auditing of daily room occupancy and hotel revenue.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
  • Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.

Liquor Store Clerk

Legacy Liquor Store
09.2021 - 07.2023
  • Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies at end-of-shift reconciliations.
  • Maintained a clean and organized store environment for an enhanced shopping experience.
  • Maintained compliance with local and federal regulations governing the sale of alcoholic beverages, verifying customer identification as necessary.
  • Processed deliveries efficiently, verifying shipment accuracy and stocking shelves in a timely manner to minimize disruption of store operations.
  • Received payments by cash, credit, and personal check and remitted correct change.
  • Operated various equipment safely, including pallet jacks and ladders when performing stocking duties or retrieving items from storage areas.
  • Maintained up-to-date knowledge on products and promotions, effectively answering questions from customers and colleagues alike.

Customer Service Supervisor

SUBWAY®Restaurants
04.2018 - 09.2020
  • Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
  • Collaborated with other departments to address recurring customer concerns, improving overall service quality.
  • Coached employees through day-to-day work and complex problems.
  • Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
  • Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
  • Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
  • Assessed team performance through regular reporting, identifying opportunities for further skill development and training initiatives.

Server

Shangri-La Eros Hotel
01.2016 - 03.2018
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Utilized knowledge of menu to make recommendations, enhancing customer dining experience.

Education

Bachelor of Science - Food And Beverage Service

IIHM
Delhi, ON
06-2014

Skills

  • Passenger assistance
  • Customer service management
  • Baggage handling
  • Strong organization
  • VIP support
  • Check-in procedures
  • Public announcements
  • Computer terminal operations
  • Cash management
  • Airport security
  • Security screenings
  • Check-in processes
  • Sales expertise

Languages

Hindi
Full Professional
Punjabi
Full Professional
English
Full Professional

Certification

  • Travel and Tourism Professional (TTP) - International Air Transport Association (IATA).
  • International Air Transport Rating Organization Agent Certification – IATRO.
  • Serving it right (2353456)
  • Emergency First Aid CPR/AED-C(apr24-2023-2026)

Timeline

Passenger Service Agnet

Swissport
10.2024 - Current

Server Trainer

Mayfair Lakes Golf And Country Club
06.2022 - 01.2024

Liquor Store Clerk

Legacy Liquor Store
09.2021 - 07.2023

Night Auditor

, Sandman Hotel Groups
03.2021 - 08.2024

Customer Service Supervisor

SUBWAY®Restaurants
04.2018 - 09.2020

Server

Shangri-La Eros Hotel
01.2016 - 03.2018

Bachelor of Science - Food And Beverage Service

IIHM

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Singh Harjot