Summary
Overview
Work History
Education
Accomplishments
Timeline
Generic

SINÉAD QUINLESS

Toronto,,ON

Summary

Versatile and detail oriented operations professional with a proven track record in managing internal processes, budgeting, and vendor relations within fast-paced environments. Experienced in delivering exceptional customer service to high-net-worth clients, ensuring discretion, responsiveness, and professionalism. Skilled at leading cross-functional teams and executing high-impact events that enhance client relationships and brand reputation. Strong communicator and collaborative leader committed to driving efficiency, employee engagement, and organizational growth.

Overview

4
4
years of professional experience

Work History

Associate, Operations

Focus Wealth Management
Toronto, ON
10.2024 - 03.2025
  • Oversaw all internal operations, ensuring seamless coordination across client advisory, investment management, and operations.
  • Managed departmental budget, processed payroll, EFTs, wire transfers, bill payments, and expenses.
  • Directed vendor relations, negotiated contracts, and optimized purchasing strategies to reduce operational costs.
  • Led an office expansion project, coordinating space planning and design, to support company growth.
  • Managed the company website and social media, and worked on the rebrand and name change to modernize the company’s evolving identity.
  • Planned and executed high-profile client events.
  • Oversaw all HR processes, including the recruitment and onboarding of all new hires, while providing leadership and clear communication of company procedures and expectations.

Office Manager

Focus Wealth Management
Toronto, ON
07.2023 - 09.2024
  • Led all daily office operations, ensuring efficiency, policy compliance, and a professional workplace.
  • Reviewed contracts, negotiated vendor agreements, and maintained cost-effective inventory and office supply levels while managing accounts receivable and payable.
  • Coordinated meetings, events, and team-building activities to support firm culture.
  • Provided administrative support to senior leadership with scheduling, report preparation, document management, and meeting planning.
  • Maintained front desk operations while ensuring a welcoming experience for clients and visitors.

Director of Guest Services

Kleinfeld, Hudson’s Bay
Toronto, ON
08.2021 - 07.2023
  • Provided exceptional front desk service, efficiently managing client and vendor communications to ensure a seamless experience.
  • Scheduled customer appointments and maintained up-to-date client files.
  • Guided team members through the full client lifecycle by leveraging deep knowledge of systems and policies to support cross-functional collaboration.
  • Coordinated with production, alterations, and vendors to track inventory and uphold quality standards throughout the receiving and alterations processes.

Education

Bachelor of Arts - Psychology, Neuroscience and Behaviour

McMaster University

Diploma - Marketing

McMaster University, DeGroote School of Business
Hamilton, ON

Diploma - Fashion Techniques and Design

George Brown College

Accomplishments

  • McMaster Entrance Scholarship – awarded for academic excellence
  • George Brown College Dean's List – recognized for outstanding academic performance
  • Cornerstone Movement Institute – Currently pursuing pilates instructor certification

Timeline

Associate, Operations

Focus Wealth Management
10.2024 - 03.2025

Office Manager

Focus Wealth Management
07.2023 - 09.2024

Director of Guest Services

Kleinfeld, Hudson’s Bay
08.2021 - 07.2023

Bachelor of Arts - Psychology, Neuroscience and Behaviour

McMaster University

Diploma - Marketing

McMaster University, DeGroote School of Business

Diploma - Fashion Techniques and Design

George Brown College

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