A determined, ambitious and open leader with proven results and high performing international teams. Skilled in working under pressure and adapting to new situations and challenges to achieve goals.
Overview
11
11
years of professional experience
Work History
Director of Partnership Engagement
Canada Plastics
03.2022 - Current
Recruited and managed diverse set of partners to meet strategic targets and funding goals
Created and implemented short and long term engagement strategies with partners
Cultivated strong value proposition
Fostered positive relationships with key businesses, government and stakeholders across plastics value chain
Created funding proposals and strategies to advance circularity for plastic packaging
Primary support and delegate for CPP Managing Director
Head of Wholesale Banking Operations
HSBC
11.2018 - 12.2020
Global Head for Client Account Opening, Closing & Maintenance across 35+ countries
Responsible for 2019 budget $28.9.m and 1500 employees with 12 direct reports
Delivered $4.91m benefits through Transformation programme
Secured multi-year funding $16m to design & deliver digital self-serve programme
Strengthened control operating environment and risk awareness culture
Designed volume forecasting and metric reporting
Improved service performance and core customer standards
Head of Canada
HSBC
08.2017 - 11.2018
KYC: Responsible for customer due diligence to remediate c.35,000 commercial customers
Production managed from offshore locations
Increased production throughput 300%
Process re-engineering & deployment of new tools
Daily stakeholder management
AVP
HSBC
09.2015 - 08.2017
Increased performance & achieved recovery plans within deadlines
Improved relationships between global service centres and operational/business stakeholders