SINDY MARADIAGA
Calgary
Summary
A customer service professional offering 8 years of experience seeking a management role. Self-motivated with exceptional communication and computer abilities. Determined and experienced in developing and challenging team members to meet and exceed company goals.
Overview
13
13
years of professional experience
Work History
Store Manager
Jack & Jones
03.2019 - Current
- Manage daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees. Manage inventory control, cash control, and store opening and closing procedures. Coach sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings. Oversee employee performance, corrected problems, and increased efficiency to maintain productivity targets. Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices. Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
Assistant Manager
JACK AND JONES
05.2018 - 03.2019
- Assisted store manager with any store procedures and exceeding store goals. Completed all daily tasks and special assignments with an efficient and quality-driven approach. Followed merchandising guidelines to present visually appealing displays. Built relationships with customers to increase likelihood of repeat business. Shared best practices for sales and customer service with other team members to help improve the store's efficiency. Immediately addressed problems with customers to promote quick and successful resolution.
Team Lead
SWIMCO
06.2015 - 05.2018
- Using Basic computer skills, Microsoft Word, Excel and Outlook. Implemented company policies, technical procedures and standards. Building strong relationships with new and regular clients. Coached team members in techniques necessary to complete job tasks. Assigned daily tasks to employees and monitored activity and task completion. Maintained established merchandising standards, including window, sales floor and promotional displays.
Assistant Manager
PUSCH STYLE INC
03.2013 - 06.2015
- Provided excellent customer service, driving membership loyalty and increasing customer satisfaction rates. Built personal relationships to increase client base. Coached the team on effective up selling and cross-selling methods. Communicated clear expectations and goals to each team member. Responded to customer concerns with friendly and knowledgeable service. Maintained established merchandising standards, including window, sales floor and promotional displays.
Manager
SIRENS
09.2011 - 03.2013
- Scheduled and assigned daily work and activities for sales associates. Managed staff of 3 sales associates, 1 team leader and 1 assistant manager. Made staffing decisions, interviewed job candidates and hired. Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices. Running a business by watching statistics for any opportunities for improvement.
Education
High School Diploma - undefined
Notre Dame High School
Calgary, ABSkills
- Customer service
- Attention to detail
- Excel, Outlook, and Microsoft Word
- Organization skills
- Merchandising
- Staff training and development
- Quick learner
- Strong work ethic
Timeline
Store Manager
Jack & Jones
03.2019 - Current
Assistant Manager
JACK AND JONES
05.2018 - 03.2019
Team Lead
SWIMCO
06.2015 - 05.2018
Assistant Manager
PUSCH STYLE INC
03.2013 - 06.2015
Manager
SIRENS
09.2011 - 03.2013
High School Diploma - undefined
Notre Dame High School
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