Sindy de Battista

People Manager | Lead 4 technical teams with a focus on company success, highest standard of quality, employee growth & mentorship while promoting a positive and self-empowering environment.

• Rated above 90% in LSI Leadership reviews in 2022 and 2023.
• Developed and implemented hiring processes for new employees.
• Conducted performance reviews to ensure team members were meeting expectations.
• Identified opportunities for staff development and training needs.
• Provided leadership, insight and mentoring to my team as part of their career growth.
• Monitored employee engagement levels through surveys, interviews and feedback sessions.
• Conducted employee bonus, compensation and promotions justifications discussions.
• Maintained accurate records of each employee's attendance, leave requests and other related information.
• Resolved conflicts among team members in a professional manner.
• Encouraged open communications, promoting positive and pro-employee work environment.
• Organized regular team meetings and retrospectives to discuss progress, issues or changes in workflows.
• Created job measurable job descriptions, interviewing candidates, onboarding and training new hires.
• Recruited new employees.
• Fostered an environment where teamwork was encouraged and collaboration was valued.
• Organizational strategies, creating and setting team goals and objectives.
• Yearly capacity and headcount planning to support business objectives and goals and budgets.
• Reviewed and planned project deliverables to ensure quality assurance standards are met.
• Coordinated cross-functional teams during times of high workloads or peak periods.
• Collaborated with the Executive team to create performance measurements, employee development and employee compensation strategies.
• Created and set in place Performance Improvement Plans (PIP).
• Terminations and team restructures.
• Held exit interviews and documented information discussed with employees
• Handled sensitive employee and company information with highest level of confidentiality and discretion.

Management - strategic planning and operations

• Created effective team structure plans based on strategic decisions with short and long-term objectives.
• Identified operational weaknesses to improve or innovate people, programs and processes.
• Used data and analytics to improve company processes for recruitment, selection and onboarding.
• Actively sought out ways to increase efficiency while keeping company costs down.
• Created policies and procedures to ensure consistent and high quality standards across my teams.
• Analyzed data from various sources to identify areas of improvement within the department.
• Ensured compliance with all applicable data security laws and regulations and company policies and procedures.

Day-to-day – ensuring my teams actions and delivers ………….(include db/config (backend/front end)

Technical:

• Board creation & management
• Created and maintained Jira Workflows and templates
• Created and reviewed Technical documentation
• Jira PR technical reviews and approvals
• Troubleshooting/Investigating root causes and finding solutions
• Technical support and guidance
• Established effective communication channels between teams, departments and management.
• Set and monitored quality standards.

Project Management:

• Capacity and prioritization planning for projects and initiatives that support business objectives.
• Lead special and larger projects.
• Set and adapted my teams to different styles of work environments and structures to suit the work (Agile (AdHoc) / Waterfall (larger projects)
• Reviewed and planned project deliverables to ensure quality assurance standards are met.
• Capacity and prioritization planning for projects and initiatives, sourcing the necessary stakeholders to ensure the readiness and successful execution of projects.
• Tracked and kept active reporting during the project's lifecycle.
• Lead retrospectives at the completion of each project.

Program Manager (ops) | I was hired for a temporary project to set up and improve processes, review confluence documentation, training best practices with a goal to improve teams structure and communication.

• Conducted meetings with different teams to review current pain points, address any issues or concerns and identifying areas of improvement within existing (old) processes, procedures and systems.
• Coordinated with internal Engineering and Product teams to ensure successful implementation of new processes and program migrations.
• Created presentations outlining proposed solutions for addressing challenges encountered.
• Participated actively in brainstorming sessions focused on improving existing processes or creating innovative approaches for delivering services more efficiently.
• Collaborated and setup brainstorming sessions with teams across departments focused on improving existing processes or creating innovative approaches for delivering services more efficiently by developing effective processes.
• Managed program budgets and timelines, ensuring projects stayed on track and within allocated resources.
• Developed project plans, identified risks, set objectives and monitored progress towards completion.
• Created and maintained reports for the Executive team, highlighting key milestones achieved throughout the program lifecycle.
• Reviewed employee feedback throughout the project's lifecycle
• Organized and lead retrospectives during each Project's milestones as well as their completion.

• Lead special projects.
• Conducted regular status meetings with internal teams and external partners to track progress against established milestones.
• Participated in cross-functional teams responsible for developing innovative solutions for complex problems.
• Coordinated resources across multiple departments and teams as needed for successful completion of projects.
• Ensured compliance with applicable data protection laws, regulations, policies and procedures throughout the life cycle of each project.
• Collaborated closely with senior management on long-term strategic planning initiatives related to projects in development or execution stages.
• Capacity and prioritization planning for projects and initiatives that support business objectives.
• Reviewed and planned project deliverables to ensure quality assurance standards are met.
• Capacity and prioritization planning for projects and initiatives, sourcing the necessary stakeholders to ensure the readiness and successful execution of projects.
• Tracked and kept active reporting during the project's lifecycle.
• Lead retrospectives at the completion of each project.

Internal Project | I was hired for a temporary project to find a new office space for our growing company and manage the office build and design.

• Sought out and hired different stakeholders such as interior designers, architects, contractors, movers and vendors to ensure quality results.
• Lead and executed the project plan, including cost estimates, budget and timelines.
• Negotiated contracts and monitored budgets.
• Established timelines and maintained communication between all stakeholders throughout the duration of each project.
• Reviewed project risks and devised proactive strategies to avoid potential roadblocks.
• Created reports summarizing progress made on projects for review by executive leadership team.
• Ensured compliance with applicable safety laws, regulations, policies and procedures throughout the life cycle of the project.
• Led meetings with stakeholders, consultants and contractors.
• Collaborated on design ideas and provided final sign off for all design proposals.
• Identified needs and coordinated resource allocation to deliver quality standards on time and within budget.
• Conducted periodic inspections of job sites for quality and progress.