Sinduja Balakrishnan
Summary
Technically adroit, AWS-certified solution architect with 8+ years of experience in IT sectors. Worked on different phases of Banking rewards application and designed high-level cloud solutions for Retail domain. Exhibited high team professionalism in collaborating with both the technical and non-technical spectrums of the application. I am seeking a challenging career to leverage knowledge on Amazon web services to provide optimized cloud solutions.
Overview
7
7
years of professional experience
1
1
Certification
Work History
AWS Solution Architect
Tata Consultancy Services
08.2021 - 04.2022
- Provided solution designs to meet system strategies, capabilities and technologies and to respond to current and future business requirements.
- Recommended design changes to production systems in response to changing business process, capacity, risks and performance requirements.
- Designed real time application intents of AWS APIs for the services such as SNS, Kinesis,DynamoDB, KMS, Event Bridge and Personalize.
- Mentored and provided guidance to multiple code annotation teams to develop, test and quality review for the approved real time intent use cases.
- Provided recommendation to optimize cloud usage cost by analyzing usage pattern.
- Proficient knowledge on CDK and successfully delivered the POC to clients.
- Engaged with business stakeholders to understand the customer requirements and suggested solutions to carry out the task in an effective way.
- Worked on AWS sagemaker tool to do a quality review on Natural Language Statement written by the code annotators for the collected API variants.
- Researched and understood emerging technologies and end-user needs.
Infrastructure Analyst
Tata Consultancy Services
07.2018 - 08.2020
- Involved in building solutions in AWS as per client need.
- Installed application on AWS EC2 instances and also configured the storage on S3 buckets.
- Implemented AWS high-availability using AWS Elastic Load Balancing (ELB) and Auto scaling, which performed balance across instances in multiple availability zones.
- Utilized Cloud Watch to monitor resources such as EC2, CPU memory, EBS volumes; to set alarms for notification or automated actions; and to monitor logs for a better understanding and operation of the system.
- Created SNS topic and added Mail subscription to notify the status of instance.
- Having good exposure on Route53, ACM and cloud trail.
- Actively monitor, research and analyze ways in which the services in AWS can be improved.
- Assessed business requirements to create focused solutions.
Support Analyst
Tata Consultancy Services
05.2015 - 06.2018
- Answered customer support inquiries via specialized ticket tracking platforms.
- Actively worked on the 10 phases of Global Rewards country roll-out and Multiple Platform enhancement major release.
- Assisted in setting up the Global Rewards platform in Mexico, Singapore, Hong Kong, Philippines, Thailand, UAE, Taiwan and Malaysia.
- Involved in production support during project implementation and resolving issues in production.
- Automated the reports sent to business using Cognos reporting tool.
- Worked on production batch abend with internal and external teams to resume BAU operations.
- Worked closely with Business partners from all the Global Rewards countries in several crises, Incidents and Changes.
- Frequently collaborated with several third-party partners of Citi Bank Loyalty Solutions to obtain a sustained IT operational service.
- Participated in periodic business analytical meetings with the business partners and Operational heads to provide feedback and plan of actions on improvements to effectively maintain BAU.
- Proficiently effected the creation, development, communication, training and continuous improvement processes and documentation of the process for Citi Bank's Global Rewards and ThankYou Loyalty Solutions network in the US, Colombia, Bahrain, Australia, Mexico, Singapore, Hong Kong, Philippines, Thailand, UAE, Malaysia and Taiwan.
- Hosted periodic meetings with operational heads and Business partners of all the countries in alignment with the processes including Major Incident Management (MIM meetings, change/emergency change advisory board (CAB) meetings, Incident management meetings and release meetings.
Education
Bachelors of Engineering - Electronic And Communication Engineering
National Engineering College
Kovilpatti, Tamilnadu05.2015
Skills
- OS Platform - Windows, Linux
- Cloud Technologies - AWS (Amazon Web Service) EC2, S3, VPC, ELB, IAM, RDS, SNS, SQS, CLOUDWATCH, DynamoDB, Personalize, CDK
- Other Tools and Utilities - Service Now, Keynote, HP SAAS, AWS DevOps tool such as Code deploy and Code pipeline, Code Commit
- Scripting Language - Shell script, Python
- Programming - HTML, CSS, Javascript
Accomplishments
- Secured "Best Team" award for the valuable contribution of the team in the project.
- Received couple of "ON THE SPOT and "STAR OF THE MONTH" award for the continuous growth and accepted challenge-able role.
Languages
English
Full Professional
Tamil
Native or Bilingual
Certification
- AWS Solution Architect Associate.
- Leadership: ASCENT
- Domain: Banking and financial markets, Card Transaction Lifecycle.
Timeline
AWS Solution Architect
Tata Consultancy Services
08.2021 - 04.2022
Infrastructure Analyst
Tata Consultancy Services
07.2018 - 08.2020
Support Analyst
Tata Consultancy Services
05.2015 - 06.2018
Bachelors of Engineering - Electronic And Communication Engineering
National Engineering College
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