Sindi Yoo

Management Experience:

• L’Occitane en Provence
• Mendocino
• Riverview Golf and Country Club
• Want Inc
• Led a team of 15-20 and support staff, providing guidance and supervision in program delivery, showcasing “directs administrative staff.”
• Developed and implemented training programs for new hires, ensuring staff competence and adherence to program goals, aligning with “develops, designs, and delivers presentations to the public, staff, and community groups on programs, services, and procedures.”
• Coached and mentored team members, fostering professional growth and enhancing team performance
• Established clear performance metrics and conducted regular performance evaluations
• Coaching, Development, and Training:
• Identified and communicated staff training needs to support professional development, aligning with “participates on internal/external committees.”
• Assisted in developing, implementing, and delivering staff training and workshops, showcasing “training and development.”
• Provided input into staff performance reviews to drive improvement and innovation.
• Built and maintained productive relationships with all levels of team members to facilitate timely and accurate reporting functions.

• Successfully oversee all aspects of Senior Services Program, serving older adults and seniors, emphasizing program coordination and pathways for life stabilization supports
• Develop and manage program budgets, ensuring optimal allocation of resources for maximum impact, demonstrating budgeting and financial management
• Collaborate with community partners and stakeholders to identify and secure funding opportunities, resulting in successful grant proposals
• Coordinate and facilitate engaging workshops and activities to promote physical, mental, and emotional well-being among seniors, highlighting life skills and community support systems
• Implement and maintain efficient data entry system to track program participants, outcomes, and demographics, ensuring accurate reporting while aligning with compiling and verifying client information
• Provide compassionate case management services, assisting seniors with accessing essential resources and support
• Serve as liaison between program participants and external agencies, ensuring seamless access to healthcare, housing, and social services
• Conduct regular assessments and evaluations to measure program effectiveness and identify areas for improvement, showcasing reviews and evaluates information to improve Divisional programs and services.
• Provided ongoing direction and leadership for program operations.
• Developed and maintained relationships with external partners to facilitate program operations.
• Collaborated with other program coordinators to achieve consistency in program objectives and services.
• Kept program-related data accurate, up-to-date and easily accessible for accessibility.
• Analyzed program data by tracking and reporting program outcomes to identify areas of improvement.
• Tracked and reported expenses accurately to manage program budgets.
• Developed program marketing and outreach strategies to increase awareness and attract new participants.
• Organized and managed program development from conception through successful execution.
• Provided leadership, guidance and support to staff members.
• Assisted with grant writing and fundraising efforts to secure funding and sustain program long-term.
• Implemented strategies to increase public awareness of social and community service programs.
• Created and managed budgets, efficiently allocating resources for social and community service projects.

• Trained and supervised new volunteers and coordinated programs between volunteers and clients, demonstrating “training and supervision.”
• Managed diverse clients in modular housing, provided services, and referrals
• Collaborated with community groups and agencies to support clients, emphasizing collaboration with community agencies and organizations.
• Assisted with planning and coordinating day-to-day and special program activities.
• Managed both digital and physical filing systems and retrieved documents as required.
• Prepared clearly written and formatted documents and reports.
• Conducted research to assist with routine tasks and special projects.
• Created and managed project plans, timelines and budgets.

• Conducted interviews with clients to assess their financial needs and employment goals, closely related to conducts interviews with clients
• Evaluated and facilitated needs assessments for women on Ontario Works preparing for employment, aligning with evaluates client needs to develop service plans
• Identified issues and barriers, recommended solutions, and coordinated food support services, showcasing identifies and evaluates client needs” and “issues funds to clients
• Worked with clients to overcome obstacles and connect with appropriate resources, emphasizing “provides immediate first call resolution to clients.”