SINDI XHANI
Toronto,Ontario
Summary
Results oriented professional with a background in Human Resources, eager to apply transferable skills to daily administrative tasks, including scheduling, documentation, and office management, to contribute to the efficiency and success of a dynamic team. Proven ability to excel in fast-paced environments, adept at managing multiple priorities while delivering exceptional support and service. Possesses strong interpersonal and communication skills honed through client interactions, fostering collaborative relationships and driving positive outcomes.
Overview
7
7
years of professional experience
Work History
Beauty Advisor
Holt Renfrew
07.2022 - 03.2024
- Multitasking differing priorities, such as assisting clients, answering phone calls, and managing administrative duties, without compromising quality
- Achieved 110% of yearly sales target
- Collaborating with team members to achieve sales targets, share product knowledge, and contribute to a positive team environment
- Exhibiting excellent organizational skills and attention to detail in appointment scheduling, client record management, and inventory control
- Leveraging exceptional interpersonal and communication skills to build strong client relationships
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
Counter Manager
Estee Lauder
12.2019 - 09.2021
- Efficiently managed the counter's daily operations, including staff scheduling, appointment bookings, and client consultations, demonstrating strong organizational skills and attention to detail
- Prepared and maintained various documents, reports, and presentations for the counter's sales performance, inventory tracking, and promotional events, utilizing Microsoft Office Suite to ensure accuracy and professionalism
- Handled confidential client information and sensitive business matters with discretion and confidentiality, maintaining the highest standards of professionalism and ethical conduct
- Planned and executed counter events, including product launches, beauty workshops, and VIP customer experiences, managing logistics, coordinating vendors, and ensuring successful outcomes
Front Desk Assistant
Esperanca Medical Spa
07.2017 - 09.2018
- Managed appointment scheduling for spa services, greeted clients, and assisted with check-in/out procedures, demonstrating strong organizational skills and customer service abilities
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Prepared and maintained documents, such as client intake forms, treatment consent forms, and inventory records, ensuring accuracy and compliance with salon policies and regulations
- Provided comprehensive administrative support to salon management and staff, including answering phones, organizing files, and managing email correspondence
- Processed client payments, tracked sales transactions, and reconciled cash registers at the end of each shift, ensuring accuracy and compliance with accounting procedures
Education
Human Resources / Advanced Diploma -
George Brown College
06.2017
Skills
- Customer Service
- Organization
- Communication
- Research
- Adaptability
- Teamwork
- Event Coordination
- Attention to detail
- Calendar Management
- Event Coordination
- Attention to detail
- Calendar Management
Expertise
- Computer Literacy | Proficient
- Typing proficiency Advanced
- Problem-solving | Advanced
- Decision making | High
- Confidentiality and Discretion | High
Languages
English
Professional Working
Timeline
Beauty Advisor
Holt Renfrew
07.2022 - 03.2024
Counter Manager
Estee Lauder
12.2019 - 09.2021
Front Desk Assistant
Esperanca Medical Spa
07.2017 - 09.2018
Human Resources / Advanced Diploma -
George Brown College
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