SINDHUJA MADANAYAKE
Toronto,Canada
Summary
Dedicated customer service professional committed to delivering exceptional standards and achieving tangible results. Recognized for adeptly addressing customer concerns and contributing to service process enhancement. Strong collaborator, adaptable to evolving needs, with proficiency in active listening and conflict resolution. Known for reliability and a team-oriented approach.
Overview
2
2
years of professional experience
Work History
Server/Kitchen Hand
Lunchbox
07.2024 - 10.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Server/Kitchen Hand
New Town Family Restuarant
04.2024 - 09.2024
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Associate Business Analyst
Effective Solutions
02.2023 - 03.2024
- Created and maintained detailed documentation, including business requirement documents and process flows.
- Assisted in defining project scope and objectives while supporting quality assurance activities.
- Prepared reports and presentations for stakeholders, showcasing strong organizational and analytical skills.
- Organized daily tasks for better efficiency and use of resources.
Administrative Assistant Intern
Wiraja Hi-Vision Academy
07.2022 - 01.2023
- Increased accuracy of documentation by proofreading, editing, and formatting reports and presentations.
- Prepared and edited documents and reports for quality and accuracy.
- Assisted with organization and maintenance of office filing system for easy retrieval of information.
- Received and screened incoming calls, emails and visitors and alerted administrative manager to priority matters.
Education
Graduate Certificate - Business Analytics
Seneca College of Applied Arts And Technology
North York, None12-2024
Bachelor of Technology - Electrical, Electronics And Communications Engineering
National Institute of Technology Rourkela
India06-2022
Skills
- Customer Service Excellence
- Communication and Interpersonal Skills
- Problem Solving and Attention to Detail
- Time Management and Organization
- Team Collaboration and Multitasking
- Proficiency in MS Office (Word, Excel, Outlook)
- Calm and professional under pressure
Languages
English
Native or Bilingual
Timeline
Server/Kitchen Hand
Lunchbox
07.2024 - 10.2024
Server/Kitchen Hand
New Town Family Restuarant
04.2024 - 09.2024
Associate Business Analyst
Effective Solutions
02.2023 - 03.2024
Administrative Assistant Intern
Wiraja Hi-Vision Academy
07.2022 - 01.2023
Graduate Certificate - Business Analytics
Seneca College of Applied Arts And Technology
Bachelor of Technology - Electrical, Electronics And Communications Engineering
National Institute of Technology Rourkela
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