Sindhu Raman Sampath
Milton,Ontario
Summary
Accomplished Senior Salesforce Consultant with a proven track record at RafterOne, enhancing operational efficiency through expert data modeling and robust project management. Skilled in fostering teamwork and collaboration, I have driven significant improvements in software performance and usability. My agile methodology expertise and strategic business analysis have consistently delivered innovative solutions and exceptional results.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Senior Salesforce Consultant
RafterOne
01.2021 - Current
- Built databases and table structures for web applications.
- Corrected, modified and upgraded software to improve performance.
- Tested functional compliance of company products.
- Designed and developed forward-thinking systems that meet user needs and improve productivity.
- Translated technical concepts and information into terms parties could easily comprehend.
- Coordinated deployments of new software, feature updates and fixes.
- Optimized dust, temperature and humidity controls for installed systems.
- Analyzed work to generate logic for new systems, procedures and tests.
- Authored code fixes and enhancements for inclusion in future code releases and patches.
- Inspected equipment, assessed functionality, and optimized controls.
- Documented software development methodologies in technical manuals to be used by IT personnel in future projects.
- Supervised work of programmers, designers and technicians, assigned tasks and monitored performance against targets.
- Proved successful working within tight deadlines and a fast-paced environment.
- Tested and deployed scalable and highly available software products.
- Developed conversion and system implementation plans.
- Rapidly prototyped new data processing capabilities to confirm integration feasibility into existing systems.
- Designed and implemented scalable applications for data extraction and analysis.
- Estimated work hours and tracked progress using Scrum methodology.
- Developed next generation integration platform for internal applications.
- Created proofs of concept for innovative new solutions.
- Conducted data modeling, performance and integration testing.
Business Consultant
I2c
08.2017 - 11.2020
- Recommended changes and corrections to developers for optimal software performance and usability.
- Developed and maintained defect databases for known issues.
- Kept scripts and test cases updated with current requirements.
- Operated under Agile and Scrum frameworks to complete releases and well-organized sprints.
- Completed in-depth usability testing on Windows, Android and iOS mobile devices.
- Evaluated function, performance and design compliance of every product against design standards and customer needs.
- Completed pre-implementation testing for new system modifications to assess potential impacts.
- Monitored resolution of bugs, tested fixes, and helped developers tackle ongoing problems by providing QA perspective.
- Built automated test scripts to handle repetitive software testing work.
- Incorporated delivery requirements into planning of testing schedules.
- Documented testing procedures for developers and future testing use.
- Gathered data on integration issues and vulnerabilities, reported findings and recommended improvements.
- Advised developers on problems with databases, performance and other issues.
- Tested functional and compatibility of new programs or updates in comparison to existing applications.
- Authored and maintained well-organized, efficient and successful manual test cases for entire team.
- Cultivated interpersonal skills by building positive relationships with others.
- Versatile professional with strong problem-solving skills and history of adapting to diverse challenges. Applies innovative solutions and technical expertise to deliver exceptional results. Committed to streamlining processes and advancing organizational objectives.
- Developed and maintained courteous and effective working relationships.
- Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Salesforce Business Consultant
TD Wealth
07.2016 - 07.2017
- Developed complete business plans and operational strategies for new and existing business.
- Performed as consultant for startup business in areas of marketing, logistics, and training to various behavioral healthcare service professionals.
- Led restructuring of organization internal processes, resulting in improved performance.
- Established and maintained relationships with key stakeholders for growth opportunities and successful partnerships.
- Conducted regular reviews of operations and identified areas for improvement.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Educated staff on organizational mission and goals to help employees achieve success.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Evaluated customer needs and feedback to drive product and service improvements.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Gathered, organized and input information into digital database.
- Observed packing operations to verify conformance to specifications.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
- Frequently inspected production area to verify proper equipment operation.
- Generated reports detailing findings and recommendations.
- Collected, arranged, and input information into database system.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Devised and implemented processes and procedures to streamline operations.
- Created and managed project plans, timelines and budgets.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Developed effective improvement plans in alignment with goals and specifications.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Maintained database systems to track and analyze operational data.
Salesforce Business Analyst
Cognizant Technologies Solutions
04.2014 - 05.2016
- Identified patterns and trends in large data sets and provided actionable insights.
- Created data models to support decision-making processes.
- Provided technical support for troubleshooting analytics and reporting issues.
- Developed data mining algorithms to identify and classify patterns in data.
- Deployed predictive analytics models to forecast future trends.
- Developed customized reports, summarizing and presenting data in visually appealing format.
- Developed and maintained data warehouses and data marts to support business operations.
- Implemented business intelligence solutions to increase operational efficiency.
- Assisted with creating data cubes and OLAP models to improve data analysis.
- Created dashboards to monitor and track key performance indicators.
- Developed complex dashboard and reporting tools to track business performance metrics.
- Generated standard and custom reports to provide insights into business performance.
- Collaborated with stakeholders to identify business needs and data sources.
- Developed and implemented data governance policies and procedures.
- Generated ad-hoc reports to evaluate specific business requirements.
- Updated and developed scripts and queries to extract and analyze data from multiple sources.
- Utilized data visualization techniques to present and explain complex data sets.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Optimized data access and storage to improve performance of analytics systems.
- Designed and developed data pipelines to acquire, clean and process data.
System Analyst
Virtusa Polaris
06.2010 - 03.2014
- Identified needed business improvements and determined appropriate systems required to implement solutions.
- Gathered, reviewed and reported on findings.
- Created and maintained standard operating procedures governing system functions and features.
- Trained business personnel in use of systems.
- Collected, defined and analyzed business requirements.
- Helped deploy system enhancements to improve field operations.
- Assessed business requirements to create focused solutions.
- Coordinated data migration and consolidation efforts.
- Improved systems with addition of new features and infrastructure.
- Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
- Oversaw document development across project workstreams to create internal control statements per compliance and regulatory standards.
- Offered input for complex documents to support client-ready final versions.
- Communicated and explained business requirements to team members to understand and implement functional demands.
- Re-engineered existing computer systems to promote ease-of-use and improve system security.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Collaborated with upper management to drive strategy and implement new processes.
- Analyzed existing systems and databases and recommended enhancements to solve business needs
- Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
Education
MBA - Banking And Finance
SRM UNIVERSITY
Chennai04.2010
Skills
- Agile Methodology
- Business Analysis
- Data Migration
- Report creation
- User Training
- Software Testing and Validation
- Project Management
- Teamwork and Collaboration
- Requirements Gathering and Analysis
- System Administration
- Project Documentation
Languages
English
Full Professional
Certification
- [Area of expertise] License - [Timeframe]
Timeline
Senior Salesforce Consultant
RafterOne
01.2021 - Current
Business Consultant
I2c
08.2017 - 11.2020
Salesforce Business Consultant
TD Wealth
07.2016 - 07.2017
Salesforce Business Analyst
Cognizant Technologies Solutions
04.2014 - 05.2016
System Analyst
Virtusa Polaris
06.2010 - 03.2014
MBA - Banking And Finance
SRM UNIVERSITY
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