Sinclaire Paz
Riverside
Summary
Skilled in multitasking and maintaining efficiency in fast-paced environments. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
4
4
years of professional experience
Work History
Online Personal Shopper
Walmart
03.2025 - Current
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided exceptional customer service by promptly addressing inquiries, concerns, and feedback from clients.
Package Handler
FedEx:Ground
06.2024 - 03.2025
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Proved successful working within tight deadlines and a fast-paced environment.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
Customer Service Representative
Sinclair Gas Station
02.2022 - 06.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Skills
- Patience and empathy
- Customer service expertise
- Customer service
- Attention to detail
- Decision-making
- Customer relations
- Problem-solving
- Teamwork and collaboration
- Strong work ethic
- Multitasking and organization
- Excellent communication
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Online Personal Shopper
Walmart
03.2025 - Current
Package Handler
FedEx:Ground
06.2024 - 03.2025
Customer Service Representative
Sinclair Gas Station
02.2022 - 06.2024
Similar Profiles
Brandon BruceBrandon Bruce
CAP 2 Associate at WalmartCAP 2 Associate at Walmart
Scott JerniganScott Jernigan
Overnight Maintenance Associate at WalmartOvernight Maintenance Associate at Walmart
Christopher MottChristopher Mott
Asset Protection Investigator at WalmartAsset Protection Investigator at Walmart
Sady PettySady Petty
Fresh Team Lead at WalmartFresh Team Lead at Walmart
Robert BurkeRobert Burke
R.V. Detailer at Laguna R.V.R.V. Detailer at Laguna R.V.