Summary
Overview
Work History
Education
Skills
Timeline
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SINAH MOTHULATSHIPI

ETOBICOKE

Summary

Professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.

Overview

9
9
years of professional experience

Work History

Administrative Assistant

Loapi Concierge
06.2022 - Current


  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Supported executive staff through scheduling meetings, coordinating travel and accommodation arrangements, and preparing crucial documents.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
  • Supported other admins ahead of a large convention i.e. creating swag bags, flyers, menus etc
  • Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
  • Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
  • Facilitated collaboration within team by organizing regular meetings and tracking project progress.
  • Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.

Billing Specialist

Brenlo Custom Wood Mouldings
09.2019 - 06.2022
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Worked with multiple departments to check proper billing information.
  • Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
  • Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
  • Collaborated with the collections team to recover overdue payments from clients, maintaining cash flow and minimizing writeoffs.
  • Maintained detailed records of each account''s payment history, providing easy access to information for audit and analysis purposes.
  • Reduced errors in financial records by conducting regular audits of billed accounts.
  • Contributed to improved financial reporting by reconciling discrepancies between invoiced amounts and actual payments received.
  • Enhanced customer satisfaction with timely and accurate invoice generation.
  • Maximized revenue potential by identifying and resolving under-billed accounts.
  • Ensured compliance with industry regulations by staying up-to-date on changes in billing rules and guidelines.
  • Strengthened client relationships through effective communication regarding billing issues and concerns.
  • Optimized payment collection times by implementing effective follow-up strategies with clients.
  • Reduced billing errors, leading to decrease in customer complaints, by conducting regular audits of billing data.
  • Managed monthly billing cycles to ensure timely issuance of invoices and statements.
  • Contributed to positive work environment by offering support and guidance to the company cashier.
  • Improved customer satisfaction with prompt and clear communication regarding their billing inquiries.
  • Responded to customer concerns and questions on daily basis.
  • Used data entry skills to accurately document and input statements.
  • Collaborated with customers to resolve disputes.
  • Processed payment via telephone and in person with focus on accuracy and efficiency.

Administrative Coordinator

Limkokwing University Of Creative Technology
10.2016 - 05.2019
  • Oversaw and coordinate office administrative procedures and review, evaluate and implement new procedures.
  • Coordinated and planned for office services, such as equipment, supplies, forms, parking, maintenance, and security services.
  • Oversaw on-boarding of new staff and faculty, including student workers, managing allocation of work spaces and distribution of IT equipment, ID cards, parking fobs, etc.
  • Created, updated and monitored databases in support of the campus operations including course scheduling system and invoice processing system.
  • Oversaw administrative operations related to budgeting, contracting and project planning and management processes.
  • Established work priorities and ensured deadlines are met and university procedures are followed.
  • Responsible for upkeep and maintenance of office supplies, including marketing materials.
  • Processed and monitored invoices and followed up as needed.
  • Coordinated events, e.g. commencement, President's Dinner, staff and faculty meetings.
  • Carried out administrative activities associated with university admissions, as needed and assigned
  • Administrated support for members of the campus leadership team (e.g. coordinating meetings and travel)
  • Communicated important campus operation information to faculty, staff, students, and vendors, such as opening and closing dates for holiday breaks, weather closings, building maintenance, etc.
  • Received, organized, and distributed campus mail.
  • Assembled data and prepare periodic and special reports, manuals and correspondence, as needed or assigned.
  • Administered to university policies and procedures related to the release of records
  • Maintained confidentiality of information (including but not limited to: student and employee personal information, student grades, etc.), both during and after their employment with the University.
  • Oversight of the appropriate use of the university's social/commercial space (community use, event coordination etc.)

Education

Associate of Science - Software Engineering

Limkokwing University of Creative Technology
Gaborone, Botswana
01.2009

International Diploma - Computer Studies

Botswana Accountancy College
01.2006

No Degree - Certificate in Secretarial Skills

Gaborone Institute of Professional Studies (GIPS)
Gaborone, Botswana
01-2013

Skills

  • Organizational & Time Management
  • Client Communication
  • Office Administration & Coordination
  • Data Entry & Reporting
  • Customer Service
  • Microsoft Office
  • Event & Meeting Management
  • Meeting Support
  • Administrative Procedure Implementation
  • Social Media Management
  • Research Support
  • Confidentiality & Corporate Governance Awareness
  • Travel Arrangements
  • Email management
  • Invoice & Expense Tracking

Timeline

Administrative Assistant

Loapi Concierge
06.2022 - Current

Billing Specialist

Brenlo Custom Wood Mouldings
09.2019 - 06.2022

Administrative Coordinator

Limkokwing University Of Creative Technology
10.2016 - 05.2019

International Diploma - Computer Studies

Botswana Accountancy College

Associate of Science - Software Engineering

Limkokwing University of Creative Technology

No Degree - Certificate in Secretarial Skills

Gaborone Institute of Professional Studies (GIPS)

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