Sinéad Thornton
Toronto,Ontario
Summary
Dynamic Esthetician with a proven track record at THE TEN SPOT Leslieville, excelling in skincare product sales and client retention. Skilled in anti-aging treatments and fostering strong client relationships, I consistently deliver exceptional results while maintaining a professional demeanor. Committed to ongoing education and enhancing client satisfaction through personalized care.
Overview
21
21
years of professional experience
Work History
Esthetician Expert
THE TEN SPOT
916 Queen Street East
11.2021 - 12.2024
- Assessed condition of clients' skin in order to make recommendations to improve skin quality.
- Performed waxing treatments.
- Participated in ongoing professional development opportunities to stay current on industry trends and techniques.
- Enhanced spa revenue through upselling additional services and retail products during consultations.
- Educated patients on treatment options.
- Provided clients with knowledge of all cosmetic services being provided.
- Collaborated with team members to create an inviting atmosphere, ensuring a positive experience for all clients.
- Increased client retention rate through attentive follow-up procedures after each appointment to gauge satisfaction and encourage rebooking.
- Increased customer loyalty, providing exceptional aftercare advice and follow-up support.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
Personal Trainer
Self-employed
10.2011 - 03.2020
- Educated clients on proper exercise techniques, reducing workout injury risk.
- Trained clients in strength training, cardiovascular exercises, and stretching routines.
- Designed customized workout plans based on individual performance levels.
- Motivated clients to achieve fitness goals through supportive engagement.
- Increased client retention by maintaining regular communication and encouragement.
- Explained exercise modifications to participants with prior injuries.
- Demonstrated correct exercise techniques to prevent injuries during sessions.
- Developed and led personal and group fitness sessions.
Esthetician
Self-employeed
1899 Queen Street East
09.2003 - 03.2009
- Educated clients on skincare maintenance and guided selection of home care products.
- Performed various facial treatments.
- Maintained strict sanitation protocols to ensure a clean and safe environment.
- Established long-lasting client relationships through personalized care and exceptional results.
- Recommended retail products for effective at-home care regimens.
- Addressed client concerns promptly, ensuring high levels of satisfaction.
- Welcomed clients upon arrival to foster a friendly atmosphere.
- Stocked treatment rooms with necessary supplies for seamless operations.
- Increased revenue through effective customer service and inventory management.
- Boosted spa revenue, introducing innovative skin care treatments and packages.
- Collaborated with team members to create an inviting atmosphere, ensuring a positive experience for all clients.
- Enhanced spa revenue through upselling additional services and retail products during consultations.
Education
Certificate - Esthetics
George Brown College
TorontoCertificate - PTS - Personal Training Specialist
TMU
Toronto 10.2011
Skills
- Retail sales and upselling
- Customer satisfaction
- Multitasking skills
- Team collaboration
- Professional demeanour
Languages
English
Full Professional
Timeline
Esthetician Expert
THE TEN SPOT
11.2021 - 12.2024
Personal Trainer
Self-employed
10.2011 - 03.2020
Esthetician
Self-employeed
09.2003 - 03.2009
Certificate - Esthetics
George Brown College
Certificate - PTS - Personal Training Specialist
TMU