Sinéad Coffey
Greenore
Summary
Results-driven, and empathetic Customer Care Specialist with 15+ years of experience delivering exceptional service and building strong customer relationships . Exemplifying hands-on management experience in business function development. Skilled in resolving inquiries, managing complaints, and ensuring customer satisfaction through effective communication and problem-solving. Proficient in utilizing CRM tools, multitasking in a fast-paced environments, and maintaining a positive attitude under pressure. Adept at identifying needs and providing tailored solutions to enhance loyalty and retention. Committed to delivering a seamless customer experience while upholding company values and standards.
Overview
12
12
years of professional experience
Work History
Program Coordinator
Forest Professionals British Columbia
05.2019 - Current
- Provides executive and confidential support to the Director of Practice and Deputy Director of Practice
- Supporting the business plan deliverables of the Practice department which oversees the Continuous Professional Development Program (CPD), Audit and Practice Review program, Practice Advisory program, Inter Regulatory engagement, stakeholder engagement and subject matter experts, to ensure protection of the public interest
- Manages the Audit and Practice Review Committee, onboarding new members, coordinating meeting schedules and materials, minutes and reports, preparing presentations, record management: Calls to Action; annual audit selection, drafts notifications, tracking and reporting, compiles audit data, support assessors and registrants throughout the process, implements the non-compliance process
- Process practice reviews delegated by the investigation committee
- Oversees the CPD program for 5000+ forest professionals: designing and implementing new policy and bylaws into a digital reporting tool and tracking system
- Supports the development and partnership of working panels, joint practice groups, and communities of practice; these include but are not limited to; The Awards Panel, The Forest Measurements Panel
- Administer the technical occupation exam and certification for Accredited Timber Cruisers/Accredited Timber Evaluators/Silvicultural Accredited Surveyors
- Engineers and Geoscientists BC (EGBC & FPBC) working group
- BC Wildfire Service (BCWS & FPBC) working group
- Community of Practice Wildlands fire & fuel management
- Scheduling, coordinating and hosting meetings, both in-person and virtually, developing agendas, attending sessions, recording key content and action items
- Coordinate travel arrangements, accommodation, meals and other logistical requirements
- Completing other department duties as required
Office Manager, Production Coordinator, Transport Coordinator
BC Film Industry
04.2016 - 01.2019
- Providing assistance to the Transport Coordinator
- Creating, processing and tracking purchase orders
- Vendor relations including; booking, scheduling, invoicing
- Recording transport logs
- Creating loss and damage reports
- Maintaining crew contacts and contracts
- Completing general ad-hoc duties as required
- Organizing and managing executive calendars and schedules, ensuring accuracy
- Organizing travel itineraries for executives, crew and equipment
- Coordinating and managing corporate events
- Liaising with contractors and vendors
- Coordinating international shipments
- Ordering and maintaining office supplies
- Working in a high pressure environment, planning and organizing to ensure tight deadlines are met
Marketing Manager
TCS: The Complete Service
08.2013 - 03.2016
- Developing key marketing strategies
- Coordinating and organizing trade shows
- Making relevant updates to the company website
- Developing and liaising with key advertising concepts
- Composing press releases and updating online platforms accordingly
- Managing social media accounts, photo shoots and content creation
Communications Officer
Dundalk Institute of Technology
10.2012 - 08.2013
- Providing media coverage for events, creating photography and video content
- Liaising with local and national press, writing press releases
- Maintaining and updating the DkIT website, news feeds and social media platforms
- Chaperone guests and visitors to and from events
Education
Bachelor of Engineering (Hons) - Audio Visual Media Technology
Dun Laoghaire Institute of Art, Design and Technology
12.2011
Bachelor of Science (Hons) - Audio & Visual Production
Limerick Institute of Technology
12.2012
National Certified Investigator & Inspector Training - Board Member Training - Advanced concepts in regulatory governance
The Council on Licensure, Enforcement and Regulation
09.2023
Time Management Skills -
UBC Sauder School of Business
12.2021
Skills
- Interpersonal skills
- Problem solving skills
- Leadership skills
- Detail orientation
- Communication skills
- Administrative expert
- Critical thinking & Analytical skills
- Time management
- Teamwork
- Working off own initiative
- Organizational skills
- Adaptability
- Marketing & Advertising
- Program optimization
Summary Of Experience
Results-driven, and empathetic Customer Care Specialist with 15+ years of experience delivering exceptional service and building strong customer relationships. Exemplifying hands-on management experience in business function development. Skilled in resolving inquiries, managing complaints, and ensuring customer satisfaction through effective communication and problem-solving. Proficient in utilizing CRM tools, multitasking in fast-paced environments, and maintaining a positive attitude under pressure. Adept at identifying needs and providing tailored solutions to enhance loyalty and retention. Committed to delivering a seamless customer experience while upholding company values and standards.
Hobbies and Interests
- Tennis
- Hiking
- Travelling
- Reading
- Movies/Music
- Volunteering
Timeline
Program Coordinator
Forest Professionals British Columbia
05.2019 - Current
Office Manager, Production Coordinator, Transport Coordinator
BC Film Industry
04.2016 - 01.2019
Marketing Manager
TCS: The Complete Service
08.2013 - 03.2016
Communications Officer
Dundalk Institute of Technology
10.2012 - 08.2013
Bachelor of Science (Hons) - Audio & Visual Production
Limerick Institute of Technology
National Certified Investigator & Inspector Training - Board Member Training - Advanced concepts in regulatory governance
The Council on Licensure, Enforcement and Regulation
Time Management Skills -
UBC Sauder School of Business
Bachelor of Engineering (Hons) - Audio Visual Media Technology
Dun Laoghaire Institute of Art, Design and Technology
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