Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
References
Timeline
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Sina TAGHVAEI

Vancouver,BC

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

IFMC- Intelligent Farm Management Crop
Coquitlam, British Columbia
06.2023 - 12.2024
  • Assisted customers with inquiries regarding farm management software features.
  • Handled customer complaints and resolved issues effectively and promptly.
  • Collaborated with team members to improve customer service processes and communication.
  • Trained new representatives on customer service protocols and best practices.

Salesman

Auto Beynolmelal
Shiraz, Iran
01.2022 - 05.2023
  • Assisted customers in selecting vehicles that fit their needs and preferences.
  • Conducted vehicle demonstrations to showcase features and performance.
  • Negotiated pricing and financing options with potential buyers effectively.
  • Provided excellent customer service throughout the sales process and aftercare.
  • Managed customer inquiries via phone, email, and in-person interactions promptly.
  • Participated in promotional events to enhance dealership visibility and attract clients.
  • Greeted customers and provided product information.
  • Conducted test drives for prospective buyers.

Manager's Assistant

LG Taghvaei
Shiraz, Iran
07.2022 - 04.2023
  • Assisted in preparing reports for internal meetings and strategic planning sessions.
  • Managed communication between departments to streamline workflow and information sharing.
  • Organized and maintained files, ensuring easy access to important documentation.
  • Responded to customer issues to provide immediate resolution and improve retention.
  • Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
  • Analyzed sales data to identify trends and adjust strategies accordingly.

Education

High School Diploma -

Centennial Secondary School
Coquitlam, BC
06-2025

Skills

  • Customer service
  • Sales techniques
  • Communication skills
  • Team collaboration
  • Report preparation
  • Product knowledge
  • Conflict resolution
  • High-energy attitude
  • Punctuality and reliability
  • Assertiveness
  • Customer relationship management (CRM)

Languages

English
Professional
Persian
Native/ Bilingual

Accomplishments

  • Honour Roll- Grade 12
  • 3 Month-Highest Sale's award 2 times in a row
  • Top Social's Student Grade 12
  • 2 Time Mathematician of the year award

References

References available upon request.

Timeline

Customer Service Representative

IFMC- Intelligent Farm Management Crop
06.2023 - 12.2024

Manager's Assistant

LG Taghvaei
07.2022 - 04.2023

Salesman

Auto Beynolmelal
01.2022 - 05.2023

High School Diploma -

Centennial Secondary School

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Sina TAGHVAEI